SHANNON FYKE
GOODLETTSVILLE,Tennessee
Summary
Organized, hardworking manager, experienced in coordinating workflow and delegating tasks. Works with upper management to resolve issues and advocates for employee needs. Promotes workplace safety through stringent enforcement of OSHA requirements. Dedicated to customers and my employer as well as my team.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Floor Supervisor
Lowes Home Improvment
Gallatin, TN
05.2001 - Current
- Provide excellent customer service by responding promptly to inquiries from customers or team members.
- Drive sales by consistently demonstrating exceptional selling skills and motivating team to meet store goals and priorities.
- Prepare and lead staff training and instruction.
- Maintain a clean, organized, and safe work environment at all times.
- Monitor store customer service interactions to identify sales opportunities within all transactions.
- Ensure compliance with safety regulations and company policies.
- Supervise and evaluate staff performance, providing feedback and guidance as needed.
- Maintain inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Maintain high merchandising standards by building attractive displays and monitoring inventory levels.
- Monitor inventory levels and placed orders for additional stock as required.
Owner
Honey-do's Home Services
Memphis, TN
03.1999 - 05.2001
- Organized and documented materials needed for each project prior to beginning work onsite.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Ensured that all personnel on a job site were wearing appropriate personal protective equipment.
- Learned and mastered skilled trade specialties under guidance of expert mentors.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Cleaned or prepared construction sites to eliminate hazards.
- Coordinated phases of construction projects from inception to completion.
- Gained independent working skills and guided and mentored less experienced team members.
- Demonstrated best safety practices working at heights and lifting various objects.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Department Sales Manager
Bed Bath & Beyond
Cordova, TN
02.1998 - 03.1999
- Managed inventory levels, ensuring adequate supply of products for sale.
- Coached, developed and motivated team to achieve revenue goals.
- Supported sales team members to drive growth and development.
- Recruited, trained, and managed staff according to company policies and procedures.
- Coordinated with other departments to ensure customer satisfaction.
- Managed team execution of key initiatives to maintain operational excellence within department.
- Prioritized and organized tasks to efficiently accomplish service goals.
Store Manager
Kay Bee Toys
Memphis, TN
02.1993 - 03.1999
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Prepared staff work schedules and assigned team members to specific duties.
- Prepared monthly reports on sales figures, expenses, profits.
- Updated POS system with new products and promotional offers.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delegated work to staff, setting priorities and goals.
- Strengthened work flow productivity by hiring, managing and developing top talent.
Package Loader
Federal Express
Memphis, TN
02.1993 - 02.1994
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Ensured that all packages were loaded safely and securely.
- Operated machinery such as conveyor belts and shrink wrap machines when required.
- Maneuvered trucks into loading or unloading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned.
- Completed day-to-day duties accurately and efficiently.
Store Manager
Hibbett's Sporting Goods
Lakeland, Tn, TN
04.1988 - 01.1993
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Updated and maintained store signage and displays.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Prepared monthly reports on sales figures, expenses, profits.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delegated work to staff, setting priorities and goals.
- Recruited, trained and supervised new employees.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Education
High School Diploma -
University of Memphis
Memphis, TNHigh School Diploma -
Southwest Tennessee Community College
Memphis, TNSkills
- POS Systems Operations
- Quality Controls
- Stock Management
- Team Leadership
- Safety Monitoring
- Employee Development
- Retail Merchandising
- Policy Enforcement
- Loss Prevention
- Customer Satisfaction
Affiliations
I am passionate about gardening and home projects. Have recently grown an addiction to workouts (yoga, pilates, bike) in saunas as well.
Certification
CPR/ AED/ First-Aid
References
References available upon request.
Timeline
Floor Supervisor
Lowes Home Improvment
05.2001 - Current
Owner
Honey-do's Home Services
03.1999 - 05.2001
Department Sales Manager
Bed Bath & Beyond
02.1998 - 03.1999
Store Manager
Kay Bee Toys
02.1993 - 03.1999
Package Loader
Federal Express
02.1993 - 02.1994
Store Manager
Hibbett's Sporting Goods
04.1988 - 01.1993
High School Diploma -
University of Memphis
High School Diploma -
Southwest Tennessee Community College
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