Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Gallegos

Rio Rancho,NM

Summary

Successful Club Manager accomplished in running profitable, efficient businesses. Delivers stellar reputation and high customer satisfaction by empowering staff to maintain exceptional standards. Talented marketer and business problem-solver with hands-on leadership style.

Overview

16
16
years of professional experience

Work History

Club Manager

Sam's Club
Santa Fe, NM
02.2013 - 10.2024
  • Engaged members/associates frequently to understand needs and resolve concerns.
  • Coordinated maintenance and cleaning schedules to keep club in top shape for members.
  • Oversaw an exceptional member service program focused on exceeding expectations and maintaining the club's reputation.
  • Observed general operations for safety hazards or risks, and quickly implemented solutions.
  • Fostered clear and proactive communication with club associates and leaders to address needs and delegate tasks.
  • Tracked club expenses and revenue to meet budget requirements.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Supports the oversight of food safety, cold chain compliance, and overall standards throughout the facility.
  • Contributes to membership growth by visiting businesses, building relationships in the community.
  • Oversees the development of management teaching and training techniques regarding member service, compliance, club operations, and daily directing.
  • Maintain inventory levels and monitor receiving processes for proper on-hand accuracy and shrink control.
  • Reviewing and analyzing reports, creating budgets, leading club tours, setting facility standards, providing company updates, and making daily operational decisions.
  • Scheduled and managed staff, ensuring proper coverage for all shifts.
  • Developed and implemented operational policies and procedures to ensure compliance with company standards.
  • Ensured the safety of guests and employees through effective supervision of all areas of the club.
  • Coordinated weekly staff meetings to discuss upcoming events, promotions, and customer service initiatives.
  • Organized promotional events to attract new members and retain existing ones.
  • Established strong relationships with vendors to secure favorable pricing on supplies needed for operations.
  • Reviewed financial statements regularly to monitor performance against budget goals.
  • Provided excellent customer service by promptly responding to inquiries from members.
  • Analyzed data trends related to membership sign-ups and renewals in order to identify areas for improvement.

Store Manager

Denny's Restaurants Franchise
Albuquerque, NM
08.2008 - 02.2013
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.

Education

Bachelor of Science - Business Administration

National American University - Rapid City
Albuquerque, NM
08.2017

Some College (No Degree) - Real Estate Principles and Basics

University of New Mexico
Albuquerque, NM

Skills

  • Communication
  • Work ethic
  • Teambuilding
  • MS Office
  • Organizational skills
  • Project planning
  • Critical thinking
  • Time management
  • People skills

Timeline

Club Manager

Sam's Club
02.2013 - 10.2024

Store Manager

Denny's Restaurants Franchise
08.2008 - 02.2013

Bachelor of Science - Business Administration

National American University - Rapid City

Some College (No Degree) - Real Estate Principles and Basics

University of New Mexico

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Shannon Gallegos