Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shannon Garden

Bozeman,MT

Summary

Customer-oriented wait staff member with experience in the service industry. Excellent communication skills with focus on guest satisfaction when interacting with customers. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Also, experience working both FOH and BOH. Lastly, am a focused a hardworking team member, and player.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant Carpenter/Laser Engraver

Pioneer Wood Patina
10.2022 - Current
  • Followed established job site safety regulations and maintained safe and clean work area.
  • Assisted with movement of materials and equipment to job sites.
  • Kept job site cleaned up properly and all debris disposed of in respective containers.
  • Planned and executed work with proper tools and materials to maximize productivity.
  • Completed installations of building structures, trim, flooring, and cabinetry.
  • Prepared materials accurately using hand and power tools to make precise cuts.
  • Create custom glass and leather products for companies and individuals.

Server Summer Seasonal Job

Pescadero Seafood & Oyster Bar
06.2023 - 10.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Server, Bartender

Sidewall Pizza
04.2021 - 01.2022
  • Greeted customers with friendly and welcoming manner.
  • Answered phone calls and took takeout orders.
  • Extensive knowledge of food and drink menu.
  • Ability to setup dining area, bar, and kitchen.
  • Assisted managed on days needed.
  • Ability to greet tables, bring drinks, and take orders in timely fashion.
  • Did kitchen prep, worked salads, and pizza line.

Snowmaker / Lift operator

Big Sky Resort
01.2019 - 01.2021
  • Greeting guests
  • Extensive training in safety and operation of heavy machinery
  • Providing information about resort and town of Big Sky
  • Trained in safety operations of all lift equipment
  • Providing excellent customer service
  • Being trained in CPR and general safety protocol
  • Starting and ending big machinery
  • Creating clean environment for guests
  • Safely operating large machinery
  • Operating computers systems to control lifts and snow guns

Back waiter

Abruzzo Italian Kitchen/ Tueplo Grille
04.2019 - 01.2020
  • Welcoming guests - Attending to customers needs - Assisting servers - Making sure food is correct and is presentable to standards of restaurant - Memorizing table and seat numbers - Bringing food to correct seat numbers - Dealing, if complaints happened in professional and effective manner - Having clear communication with front and back of house - Being able to perform cooking or prepping if needed as well as severing or hosting duties as well
  • Server

Server/Bartender

Second Street Pizza
04.2019 - 01.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Front Desk Receptionist

Treasure State Hostel
12.2018 - 06.2019
  • Knowledge of food and drink menu
  • Taking to go and delivery orders
  • Bussing and resetting tables
  • Efficiently and correctly putting food and drink orders into the computer system
  • Preparing food and to go orders
  • Restocking back and front of the house
  • Making customers feel welcome and taken care of
  • Taking all forms of payment through the computer system
  • Making sure the customer leaves happy
  • Staff | Treasure State Hostel
  • Greeted all guests with a pleasant manner and smile
  • Checked-in all guests arriving on my shift
  • Answered emails and all phone calls
  • The ability to give recommendations to activities and dining in the area
  • Helped with housekeeping duties that included cleaning rooms and common areas
  • Calmly and efficiently dealt with any conflicts as needed
  • Used booking sites such as hostelworld and booking.com

Bartender

Macushla Brewing Company
12.2017 - 12.2018
  • Knowledge of brewing process and ingredients.
  • Ability to explain different tastes and characteristics of beers.
  • Assisting with brewing process whenever needed.
  • Opening and closing down brewery.
  • Provided customers with recommendations based on what kind of beer are looking for or beers have enjoyed in past.
  • Keeping bar clean and presentable.
  • Making customers feel welcome and taken care of.

Waitress

Angry Pig Tavern
04.2018 - 09.2018
  • Maintained detailed knowledge of high-end food menu items and ingredients
  • Provided wine presentations and recommendations to customers
  • Took orders, presented and explained specials, offered information and made suggestions about the menu
  • Collaborated with kitchen through POS and verbally to maximize customer satisfaction and expedite orders accurately
  • Ensured prompt and courteous attention to customer needs while providing superb overall customer support

Cashier

Hackneys
08.2014 - 03.2018
  • Answering all phone calls for restaurant
  • Taking to go orders
  • Processing payments on all credit charges and taking all cash payments
  • Balancing out money for whole day
  • Organizing credit card charge slips
  • Helping keep bar chairs and counter clean
  • Managing lost and found
  • Selling and activating of all gift cards
  • Working with bartender to shut down restaurant

Hostess

Hackneys
08.2014 - 03.2018
  • Happily greeting customers at the door
  • Opening the door for customers
  • Answering any questions the customer may have about the restaurant
  • Taking phone reservations
  • Bringing customers to the table
  • Bussing/setting up tables
  • Keeping the front of the restaurant a clean
  • Bringing the customers water

Waitress

Hackneys
08.2014 - 03.2018
  • Having extensive knowledge of food and drink menu
  • Being able to carry multiple plates and drinks
  • Interacting/greeting customer in positive and friendly manner
  • Letting customer know about food or drink specials
  • Taking orders and writing down/putting in orders correctly
  • Being able to answers question about menu customers might have
  • Dealing with complaints in positive manner
  • Working efficiently to ensure best service
  • Accepting all forms of payments
  • Setting up and cleaning table
  • Working large parties including business events, funerals, showers, and birthday parties of up to two hundred people
  • Being able to separate checks and work separate check parties of up to one hundred people
  • Making sure tables are cleared off properly
  • Making sure customer leaves happy

Bartender

Hackneys
06.2017 - 03.2018
  • Extensive knowledge of food and drink menu especially knowledge specifically surrounding beers, wines, and hard liquor choices
  • Being able to pour variety of cocktails
  • Processing all credit card charges (like cashier)
  • Being able to open and close down bar and restaurant
  • Working efficiently to serve food, pour drinks, and take payments in fast-paced environment
  • Changing kegs
  • Cleaning things such as bar mats, bar counter, and glasses to keep bar sanitary
  • Answering calls and taking to go orders in morning
  • Knowing regular customer’s drinks
  • Being able to efficiently re-stock bar.

Front Desk Staff

Glenview Tennis club
02.2012 - 11.2014
  • Greeted customers with a pleasant manner and smile
  • Politely answered all questions and concerns
  • Registered guests for classes and memberships
  • Keeping the front desk area clean and presentable
  • Answering all phone calls and emails
  • Being able to both open and close the front desk area
  • Communicating with other staff members efficiently
  • Handling all money payments and a night closing the cashier box
  • Keeping all paperwork and other important documents organized
  • Signing guest up for activities of the week and month

Education

January 2021- Current - MAJOR FOOD AND NUTRITION

Montana State University
Bozeman, MT

Skills

  • Item Promotion
  • Patron Service
  • POS Systems
  • Timely Food Delivery
  • Menu Memorization
  • High-Volume Dining
  • Customer Assistance
  • Menu Recommendations
  • Order Accuracy
  • Safe Food Handling
  • Attentive Service
  • Guest Satisfaction

Certification

Montana alcohol and food handling certification

Timeline

Server Summer Seasonal Job

Pescadero Seafood & Oyster Bar
06.2023 - 10.2023

Assistant Carpenter/Laser Engraver

Pioneer Wood Patina
10.2022 - Current

Server, Bartender

Sidewall Pizza
04.2021 - 01.2022

Server/Bartender

Second Street Pizza
04.2019 - 01.2020

Back waiter

Abruzzo Italian Kitchen/ Tueplo Grille
04.2019 - 01.2020

Snowmaker / Lift operator

Big Sky Resort
01.2019 - 01.2021

Front Desk Receptionist

Treasure State Hostel
12.2018 - 06.2019

Waitress

Angry Pig Tavern
04.2018 - 09.2018

Bartender

Macushla Brewing Company
12.2017 - 12.2018

Bartender

Hackneys
06.2017 - 03.2018

Cashier

Hackneys
08.2014 - 03.2018

Hostess

Hackneys
08.2014 - 03.2018

Waitress

Hackneys
08.2014 - 03.2018

Front Desk Staff

Glenview Tennis club
02.2012 - 11.2014

January 2021- Current - MAJOR FOOD AND NUTRITION

Montana State University

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Shannon Garden