Shannon Garrett
Forsyth,GA
Summary
Driven EKG Monitor Technician and former Store Manager at AT&T, adept in patient care and HIPAA compliance. Excelled in enhancing service quality through training and advanced EKG interpretation, ensuring a safe environment and improving patient treatment accuracy. Skilled in managing teams and operations, demonstrating proactive communication and a results-focused approach.
Overview
15
15
years of professional experience
Work History
EKG Monitor Technician
Grady Memorial Hospital
Atlanta, GA
01.2020 - 12.2020
- Ensured compliance with hospital protocols by consistently following established guidelines for EKG monitoring procedures.
- Provided ongoing training to new EKG Technicians, enhancing departmental competency levels and improving overall service quality.
- Consistently adhered to strict infection control standards to ensure a safe environment for both patients and colleagues.
- Utilized advanced software programs to analyze complex cardiac data, enabling more accurate diagnoses and personalized treatment plans for patients.
Store Manager
AT&T
Macon, GA
10.2005 - 11.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Cardiovascular Technology Certification - Electrocardiograph Technology
Central Georgia Technical College
Macon, GA05.2014
Skills
- Patient Care
- HIPAA Compliance
- Clinical Documentation
- EKG Interpretation
- Customer Service
- Crisis Management
Timeline
EKG Monitor Technician
Grady Memorial Hospital
01.2020 - 12.2020
Store Manager
AT&T
10.2005 - 11.2011
Cardiovascular Technology Certification - Electrocardiograph Technology
Central Georgia Technical College