SHANNON GAYLES
Houston,TX
Summary
Seeking an opportunity with a company that offers growth and advancement where I can utilize my management, customer services, sales, and organizational skills.
Overview
15
15
years of professional experience
Work History
Certified Lab Lead Technician
Kelsey-Seybold Clinic
01.2022 - Current
- Processed patient specimens according to priority and documented results.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Prepared blood smears and determined levels of normalcy.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Maintained documentation on tests performed in lab.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Oversaw items in inventory and reordered before supplies diminished.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Monitored testing procedures to meet criteria and maintain quality control.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Collaborated with other departments to establish cohesive laboratory operations.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Researched new methods and techniques to improve laboratory procedures.
- Developed and implemented new protocols to improve accuracy of laboratory results.
Toxicology Technician
Principle Health Systems
03.2022 - 06.2024
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Suggested specialized fixtures, test equipment and procedures for failure analysis.
- Scheduled maintenance and repair tasks in alignment with production deadlines to reduce bottlenecks.
- Tested systems, noting issues and completing preventive maintenance.
- Process patients urine specimens for substance abuse. V-Twin machine detects any substance you have in your system. Example Stimulants, Hallucinogens, Narcotics/Analgesics, Depressants, etc.
Phlebotomy Technician
Bio Reference
02.2020 - 03.2023
- Responsible for performing venipuncture on patients in a medical environment such as a hospital, lab, or doctors office.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Logged patient information and recorded results into system.
- Promoted mission, vision, and values of organization and trained new clinical staff in phlebotomy procedures.
Lab Assistant Phlebotomist
Clear Lakes Medical Center
03.2019 - 08.2021
- Process specimens received via Meditech, Track trauma calls for ER, Provide clerical and Phlebotomy service, Collect urine for drug screening, Receive stock and supplies, Mail and fax orders to physicians
- Prepared specimens for testing and analysis.
- Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Performed diagnostic and therapeutic laboratory procedures.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Worked closely with lab staff on special projects.
Specimen Accessor
Aerotex
01.2015 - 01.2018
- Prepared laboratory specimens for designated department, Unpacked and routed specimens by type to various staging areas, Resolved and documented problem specimens, Demonstrated understanding of compliance policies, Met standards for production and accurately completed all documentation.
- Followed safety protocols while handling hazardous materials.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
- Kept abreast of current industry, scientific and regulatory developments and issues.
- Monitored and documented safety standards to verify compliance.
- Analyzed results using analytical software and created reports.
Lab Assistant Phlebotomist
Baylor St. Lukes's Medical Center
12.2016 - 12.2017
- Prepared specimens for testing and analysis.
- Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Maintained current knowledge of developments in technical instrumentation.
- Performed diagnostic and therapeutic laboratory procedures.
- Properly calibrated and adjusted malfunctioning equipment to achieve precise test results.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Demonstrated competence in collecting lab samples for testing.
Phlebotomist
Quest Diagnostics
11.2009 - 11.2015
- Responsible for collecting specimens for Quest Diagnostics and LabCorp Processed Specimens for Quest Diagnostics, preparing specimens for shipments to Quest Diagnostics and LabCorp, Obtained diagnosis information from the Physician or authorized staff, Enter codes exactly as given, include scripts, Super bills, Other documentation with the requisition, document verbal Diagnosis order, Clarified documentation of Client contact form, In Care360, or on a paper requisition.
- Reviewed patient records for accuracy and completeness.
- Conducted venipuncture and other CT procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
Manager
Landmark Industries
08.2010 - 08.2014
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Associate of Science - Received Certification As Phlebotomy Technician
Northwestern Business College
Bridgeview, ILSkills
- Data Analysis
- Communication
- Management
- Decision Making
- Completion of the National CPR Foundation
- Computer Literacy
- Accounting
- Diagnostic Testing
- Lab result interpretation
- Instrument Calibration
- Medical Laboratory Procedures
Timeline
Toxicology Technician
Principle Health Systems
03.2022 - 06.2024
Certified Lab Lead Technician
Kelsey-Seybold Clinic
01.2022 - Current
Phlebotomy Technician
Bio Reference
02.2020 - 03.2023
Lab Assistant Phlebotomist
Clear Lakes Medical Center
03.2019 - 08.2021
Lab Assistant Phlebotomist
Baylor St. Lukes's Medical Center
12.2016 - 12.2017
Specimen Accessor
Aerotex
01.2015 - 01.2018
Manager
Landmark Industries
08.2010 - 08.2014
Phlebotomist
Quest Diagnostics
11.2009 - 11.2015
Associate of Science - Received Certification As Phlebotomy Technician
Northwestern Business College
Similar Profiles
AMBER BROWNEAMBER BROWNE
RN Supervisor – Primary Care and Specialty at Kelsey-Seybold Clinic (River Oaks)RN Supervisor – Primary Care and Specialty at Kelsey-Seybold Clinic (River Oaks)
Katherine OwenKatherine Owen
Senior Director, Nursing Services at Kelsey-Seybold ClinicSenior Director, Nursing Services at Kelsey-Seybold Clinic
Josue GarciaJosue Garcia
ASR at Kelsey Seybold ClinicASR at Kelsey Seybold Clinic
Althea FrancisAlthea Francis
Registered Diagnostic Medical Sonographer at Kelsey Seybold ClinicRegistered Diagnostic Medical Sonographer at Kelsey Seybold Clinic
Herbert MenjivarHerbert Menjivar
Head Custodian at Klein ISDHead Custodian at Klein ISD