Shannon Ghalchi
Beverly Hills,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Sedgh Plastic Surgery
03.2023 - 09.2024
- -Ensuring a seamless and exceptional patient experience.
- Coordinate new patient consultations,
surgeries, and follow-up appointments. - Educate patients on pre and post operative
instructions, medications, and recovery expectations. - Assist with surgical scheduling,
preparation, and coordination with the surgical team. - Provide empathetic support, answer
questions, and address patient concerns throughout their journey. - Working closely with Dr.
Sedgh and other staff members to ensure comprehensive patient care. - Expanding sales in
existing accounts by introducing new products and services. - Assist with room turnover such as
wiping everything down, and setting up rooms for the next patient if needed. - Handling the “pipeline” of potential new patients, providing clear and targeted information to convert
inquiries into scheduled appointments. - Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Front Desk Concierge
Cosmetic Dentistry of BH
02.2020 - 01.2023
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Enhanced customer satisfaction by providing timely and accurate information on hotel facilities and services.
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Utilized reservation software proficiently to manage bookings and track important guest details accurately.
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
- Assisted in training new team members on front desk procedures and best practices for exceptional service delivery.
Esthetician
Skin Solution OC
06.2016 - 01.2018
- Performed over 100 facials, chemical peels and waxing procedures per week.
- Developed individualized, therapeutic skin care programs.
- Suggested appropriate therapy based on current health of client.
- Sterilized equipment for patient treatments.
- Advised clients on proper home-care regimens.
- Informed guests of appropriate products available to increase retail sales.
- Performed special anti-oxidant, acne and microdermabrasion facial services.
- Notified supervisor of supply needs to ensure necessary items were in stock.
- Analyzed skin condition and made appropriate product recommendations.
Social Media Coordinator
Topco Internet Marketing
02.2015 - 01.2016
- Increased customer engagement through social media.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Tracked and analyzed social media and online marketing initiatives.
- Generated interest for new and upcoming product and service releases by managing social media accounts.
- Managed relationships with high-profile clients and translated marketing and social media needs into results-driven strategies.
- Analyzed and reported social media and online marketing campaign results.
Education
California Licensed Esthetician (current) - Esthetics
Academy Of Beauty
Culver City, CA2018
Bachelor of Science - Psychology
California State University, Northridge
Northridge, CA06.2017
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Appointment Scheduling
- Organizational Skills
- Multitasking ability
- Customer Service
- Patient Relations
- Attention to Detail
- Patient Care
- Patient Care Coordination
- Patient confidentiality
- Verbal and written communication
- Scheduling
- Medical Terminology
- Patient Education
- Goal Setting
- Patient documentation
- Follow-up care
- Patient Safety
- Proficient in Patient Now Software (EMR)
- Office Administration
- Relationship Building
- Payment Collection
- Care Planning
- Creative Problem-Solving
Timeline
Patient Care Coordinator
Sedgh Plastic Surgery
03.2023 - 09.2024
Front Desk Concierge
Cosmetic Dentistry of BH
02.2020 - 01.2023
Esthetician
Skin Solution OC
06.2016 - 01.2018
Social Media Coordinator
Topco Internet Marketing
02.2015 - 01.2016
California Licensed Esthetician (current) - Esthetics
Academy Of Beauty
Bachelor of Science - Psychology
California State University, Northridge
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