Shannon Gibson
Los Angeles,CA
Summary
Dedicated recent graduate with a Class A Commercial Driver's License and training in safe driving practices. Proficient in route planning, customer service, time management, and vehicle maintenance. Recognized for reliability and adaptability, committed to timely and accurate deliveries while ensuring service excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Route Delivery Driver 2
GDE Delivery Service LLC
08.2024 - Current
- Ensured timely deliveries across Orange and Los Angeles Counties, enhancing customer satisfaction.
- Resolved customer concerns effectively, leveraging GPS for optimized delivery routes.
- Demonstrated strong time management while handling multiple deliveries and maintaining records.
- Conducted daily vehicle inspections to uphold safety and regulatory compliance standards.
- Executed efficient loading and unloading of trucks, preventing damage to goods.
Premier Svc Consultant
AT&T Mobility
04.2025 - 11.2025
- Achieved customer satisfaction by effectively resolving inquiries and issues in a timely manner.
- Utilized strong communication skills to address customer concerns and enhance their service experience.
- Demonstrated a consistent focus on upselling products during customer interactions, boosting sales performance.
- Engaged in active listening to identify customer needs and provide tailored solutions.
- Developed problem-solving techniques that improved efficiency in resolving complex customer issues.
- Maintained a professional demeanor while handling high-volume calls in a fast-paced environment.
- Collaborated with team members to share best practices and improve overall service delivery.
- Provided feedback on customer trends to assist in refining service strategies and product offerings.
Temp. Delivery Driver
Socal 4 LLC - Domino’s Pizza
03.2024 - 07.2024
- Ensured customer satisfaction by verifying order accuracy prior to delivery.
- Delivered pizza orders promptly while adhering to minimum driving score standards.
- Assisted in food preparation activities, contributing to efficient kitchen operations.
- Maintained cleanliness of the store, promoting a hygienic environment for customers and staff.
- Handled cash transactions accurately, ensuring financial integrity during shifts.
- Provided exceptional customer service, addressing inquiries and resolving issues to enhance experience.
- Collaborated with team members to streamline delivery processes and improve overall efficiency.
Construction Loan Admin
First Republic Bank / JPMorgan Chase
08.2016 - 07.2024
- Assisted Construction loan Relationship managers and the loan specialist team to help maintain the construction loan pipeline of 275+ construction loans consisting of Commercial, Multi-Family, and Residential loans valued over $3.5Bil. My primary duties were to organize the construction pipeline and monitor the team's construction pipeline until the loan has converted to a permanent loan or was paid off in an office environment all while providing excellent customer service to all parties that contacted me directly.
Home Service Specialist 2
Bank of America
06.2010 - 07.2016
- Duties were consistent with a Senior Mortgage Loan processor and an Underwriter in a call center providing excellent customer service. Required to review Credit, Income, Assets/Liquidity, and collateral to determine if the documentation provided meets our lending program guidelines for Government, Conforming / Non-conforming loans, Harp, and TEXAS (A)6 loan programs. Responsible for manually verifying Debt to income ratios and loan-to-value/combined loan-to-value ratios on all loans. Reviewing credit reports to confirm if any red flags exist.
Call center – retention specialist
Time Warner Cable
08.2007 - 06.2010
- I was responsible for retaining customers who were looking to cancel service due to service issues, billing errors, and customer service problems. Upon speaking with me I would determine the issue and provide solutions. Also required to upsell clients whenever possible. Required to know plans and products thoroughly, and achieve monthly goals, all while ensuring the optimum customer experience and satisfaction.
Education
Certificate of completion -
TGA Trucking School
Downey, CA06.2025
Skills
- Semi-truck Driving
- Box Truck driving
- Route delivery
- Exceptional organization
- Task prioritization
- Attention to detail
- Problem-solving aptitude
- Interpersonal communication
- Flexibility
- Technical competency
- Organizational Skills
- Time management
- Cultural sensitivity
- Registration processing
- Analytical thinking
- Relationship building
- Active Listening
- Adaptability
- Customer service
- Strong navigation skills
- Safe driving
- Vehicle maintenance knowledge
- Proper lifting techniques
- Defensive driving techniques
Certification
- TWIC -
- Hazardous Materials Endorsement
- Tanker Endorsement
- Doubles and Triples Endorsement
Timeline
Premier Svc Consultant
AT&T Mobility
04.2025 - 11.2025
Route Delivery Driver 2
GDE Delivery Service LLC
08.2024 - Current
Temp. Delivery Driver
Socal 4 LLC - Domino’s Pizza
03.2024 - 07.2024
Construction Loan Admin
First Republic Bank / JPMorgan Chase
08.2016 - 07.2024
Home Service Specialist 2
Bank of America
06.2010 - 07.2016
Call center – retention specialist
Time Warner Cable
08.2007 - 06.2010
Certificate of completion -
TGA Trucking School