Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHANNON GILFORD

Summary

Experienced professional with 5+ years supporting executives to improve warehouse operations and drive team success. Skilled in problem-solving, ensuring customer satisfaction, and meeting organizational goals. Known for self-motivation, punctuality, and managing high-volume workloads effectively in dynamic environments.

Overview

12
12
years of professional experience

Work History

Material Handler

Battelle
03.2025 - Current
  • Manage the receipt, storage, and issuance of SMAG items.
  • Conduct regular inventory audits to ensure accuracy and completeness.
  • Perform technical research to identify items and resolve supply discrepancies.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Transport inventory items to appropriate locations.
  • Listened closely during team meetings to gain complete understanding of duties required for shift, completing priority tasks first.
  • Account and pack Controlled Cryptographic Items into appropriate containers for shipment.
  • Adhere to strict quality control measures, inspecting inbound shipments for accuracy and condition upon arrival.
  • Collaborate with collective teams to ensure timely completion of high priority tasks and high-quality work standards.
  • Facilitate smooth operations, coordinating with various departments to fulfill Marine Corps Logistic Base material requests promptly.
  • Alert supervisors and coworkers of hazards and other issues for quick resolutions.


Office Manager

B&B Kustoms
03.2016 - Current
  • Personal assistant for body shop owners.
  • Identify issues and bring any discrepancies to attention of owner.
  • Communicate effectively with auto insurance companies and rental car agencies.
  • Answer and respond to phone calls, emails, and social media inquiries.
  • Supervised and performed human resource management functions for 6 subordinates.
  • Used problem solving strategies to promote exceptional customer service and create positive environment for employees and clients.
  • Managed overstocking, restocking and inventory control procedures.
  • Established team priorities, maintained schedules and monitored performance.
  • Managed QuickBooks accounting system to reflect accurate financial records.
  • Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
  • Kept building spaces and premises clean inside and outside.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.

Administrative Assistant

Albany State University
08.2022 - 02.2025
  • Manage supervisor's itinerary and appointments.
  • Coordinate and book airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Monitor office calendars to plan meetings, activities, and travel to maximize productivity.
  • Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Process purchase orders and requisitions to maintain stock levels and restock supplies.
  • Receive and sort incoming mail and packages to distribute to correct recipient.
  • Organize conference rooms, technology, and materials to facilitate meetings.
  • Create detailed expense reports to facilitate reimbursement for business expenses incurred.
  • Identify plans and resources required to meet project goals and objectives.
  • Report regularly to managers on project budget, progress and technical problems.
  • Partners with HR to maintain process Personnel Action Forms and employee leave requests.

Recruiter/ Human Resources Specialist

Technical Associates
11.2021 - 08.2022
  • Cultivated in-depth understanding of Technical Engineering industry trends and hiring desires.
  • Scheduling interview candidates (telephone/ face to face recruiter interviews and structured interviews with hiring managers).
  • Participate in conferences to network with Technical professionals to discuss their employment needs and expectations.
  • Verified applicant references and employment details.
  • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
  • Oversaw full cycle recruiting for 200 vacancies each quarter.
  • Compiled and produced qualified candidates' information via ATS for hiring manager review and liaised between parties to coordinate formal, management interviews.
  • Onboard new hires (assist with completion of on-boarding documents and liaison for hiring managers).
  • Operated and maintained applicant tracking and candidate management systems. Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Oversaw HR needs for 2000-employee operation across 4 locations.

Office Manager

Dougherty County School System
09.2018 - 10.2021
  • Maintaining appointments, phone calls, messages, and calendar for Director.
  • Partner with HR to maintain office policies, leave requests, manage time clock reports and discrepancies, travel reimbursement, FMLA claims, and Personnel Action Forms as necessary.
  • Assisting in daily office needs.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Managed office operations while scheduling appointments for department managers.
  • Coordinated special projects and managed schedules.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Conducted on-boarding to help new hires adjust to administrative and performance aspects of jobs.
  • Set up conference rooms, technology and materials to facilitate meetings.
  • Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.

Shipping Specialist

The Webstaurant Store
10.2016 - 09.2018
  • Executes daily operations to optimize customer shipments.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Tracks incoming and outgoing inventory and products via database entries.
  • Compiled and maintained important records such as Inventory, Receiving, and Bin data using Excel and Google Sheets.
  • Completed bill of sale after customers' orders were shipped.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Train new hires and current team members on warehouse processes. Works with superiors to troubleshoot problems or issues that disrupt efficient supply chain management.
  • Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.

Multimedia Sales Representative

SCNI Newspapers
05.2013 - 03.2016
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Train new hires on cold calls, soliciting advertising clients, upkeep of current accounts, and billing procedures.
  • Generated creative advertisements, marketing strategies, and sales promotions.
  • Accounts Receivable Clerk Organized sales paperwork, presented proposals and finalized contracts.
  • Attended advanced training sessions and conferences to increase product knowledge and productivity.
  • Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
  • Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.

Education

Bachelor of Science - Healthcare Administration, Business Management

Albany State University
Albany, GA
05.2012

High School Diploma -

Lucy C. Laney High School
Augusta, GA
05.2004

Skills

  • Social Media Knowledge
  • Purchasing
  • Requisitions
  • Order Processing
  • ATS
  • PeopleSoft
  • DPAS
  • Budget Management
  • Problem Resolution
  • Office Administration
  • Executive Support
  • Oracle E-Business Suite Financials
  • Human Resources Management (HRM)
  • Scheduling
  • Exponent HR
  • Breezy
  • Travel and Hotel Arrangement
  • Reimbursement
  • Bookkeeping
  • Payroll
  • AR/AP
  • Data Entry
  • Project Management
  • Training and Development
  • Technical Support
  • Cycle counting
  • Inventory management
  • Quality assurance inspections
  • Production reporting
  • Production support
  • Warehouse organization
  • Order picking
  • Material handling
  • Pallet jack operation
  • Government security clearance

Timeline

Material Handler

Battelle
03.2025 - Current

Administrative Assistant

Albany State University
08.2022 - 02.2025

Recruiter/ Human Resources Specialist

Technical Associates
11.2021 - 08.2022

Office Manager

Dougherty County School System
09.2018 - 10.2021

Shipping Specialist

The Webstaurant Store
10.2016 - 09.2018

Office Manager

B&B Kustoms
03.2016 - Current

Multimedia Sales Representative

SCNI Newspapers
05.2013 - 03.2016

High School Diploma -

Lucy C. Laney High School

Bachelor of Science - Healthcare Administration, Business Management

Albany State University

Similar Profiles

CREATE PROFILE
SHANNON GILFORD