Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Gill

Gulfport,MS

Summary

High-energy Office Administrator with proven leadership, critical thinking and project management abilities gained during 26-year administrative career. Experienced in managing clerical requirements of professional office and highly responsive to dynamic business conditions. Smoothly organize resources to keep teams efficient and achieve daily targets.

Overview

26
26
years of professional experience

Work History

Office Manager/Administrative Assistant

J. Donald Matherne, Ph.D.
08.1998 - 02.2024
  • Streamlined office processes by implementing efficient organizational systems and digital tools.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Transcribed more than 50 thousand reports for agencies while maintaining high percentage of accuracy and expert recommendations.
  • Enhanced team collaboration with establishment of clear communication channels and guidelines.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
  • Contributed to positive work environment by fostering strong working relationships among colleagues.
  • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
  • Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
  • Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
  • Managed travel arrangements for executives or visiting clients to ensure seamless logistics coordination during business trips.
  • Elevated executive performance through adept calendar management skills that ensured punctual attendance at crucial appointments or engagements.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in approximately 55,000 cases gathering forensic evidence and background information.

Owner/Operator Home Decor Retail Store

Magnolia Souls
03.2015 - 06.2021
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Crafted engaging website designs, marketing strategies, and sales presentations.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Improved customer satisfaction rates by prioritizing customer needs and addressing concerns promptly.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Implemented new inventory management system to optimize stock levels and reduce waste.
  • Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Implemented quality control systems that boosted overall product consistency and reliability.
  • Developed and implemented strategies to maximize customer satisfaction.

Education

English

Mississippi Gulf Coast Community College
Gulfport

Skills

  • Customer Engagement
  • Word Processing
  • File Maintenance
  • Event Coordination
  • Meeting Coordination
  • Travel Coordination
  • Business Administration
  • Operations/Office Management
  • Administrative Support
  • Scheduling
  • Mail handling
  • Human Resources
  • Document Scanning
  • Staff Management
  • Supply Inventory
  • Inventory Management
  • File Organization
  • Calendar Management
  • Leadership and supervision
  • Strong Written and Verbal Communication
  • Customer Relationship Management (CRM)
  • Typing 75 words per minute
  • Customer Service/Interpersonal Communications
  • Brand Management
  • Relationship Building, Decision-Making, Problem Solving
  • Time management abilities
  • Adaptability and Flexibility
  • Self-Motivation
  • Task Prioritization
  • Heavy transcription duties

Timeline

Owner/Operator Home Decor Retail Store

Magnolia Souls
03.2015 - 06.2021

Office Manager/Administrative Assistant

J. Donald Matherne, Ph.D.
08.1998 - 02.2024

English

Mississippi Gulf Coast Community College

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Shannon Gill