SHANNON GIUFFRE
Waldorf,MD
Summary
Organized Teaching Assistant focused on helping lead teacher with support and student instruction. Passionate about positively impacting students' lives and helping improve academic performance. Personable and kind with people of diverse backgrounds. Dedicated Teacher with passion for working with children at multiple grade levels. Highly proficient in leading recreational and educational activities when providing head teachers support in all aspects of classroom management. Accomplished in building long-lasting relationships with students, parents and colleagues. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Infant Toddler Teacher
The Children Learning Tree
02.2024 - Current
- Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
- Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
- Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
- Provided structured daily routines that balanced physical activity, cognitive development, social-emotional growth, and rest periods.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Worked closely with fellow teachers to share ideas, exchange feedback, and collaborate on curriculum planning efforts across classrooms.
- Developed individualized lesson plans tailored to each child''s needs, promoting overall growth and development.
Assistant Teacher
Childtime
06.2023 - 01.2024
- Supported student physical, mental, and social development using classroom games and activities.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Participated in ongoing professional development opportunities to stay current on best practices within early childhood education.
- Strengthened parent involvement in their child''s education by providing resources and information on supporting infant development at home.
- Assisted in tracking infant milestones, ensuring timely identification of potential developmental delays or concerns.
- Demonstrated flexibility and adaptability when responding to changing classroom needs or unexpected situations, ensuring the well-being of all infants under care.
Teacher's Assistant
Compass Education
05.2023 - 12.2023
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Supervised children and participated with children in activities.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling and student mentoring.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Taught children foundational skills in colors, shapes and letters.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Implemented hands-on, play-based strategies for experiential learning.
- Met with parents to discuss child behavior and academic progress.
- Incorporated music, art and theater into lesson planning.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
CASHIER
Dunkin' Donuts
01.2023 - 12.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Replenished items to maintain stock availability.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
Call Center Representative
SOLUCZ
08.2022 - 02.2023
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Updated customer accounts, addresses and contact information within call management databases.
- Navigated through computer systems to review information and respond appropriately to callers.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Event Staff Member
TREE HOUSE KIDS EVENTS
01.2017 - 03.2018
- Organized materials, cleaned facilities and set up equipment to prepare for events.
- Facilitated and supervised birthday party games, prizes, gifts and cake.
- Responded to questions, complaints and conflicts quickly and thoroughly.
- Planned and executed parties for large volumes of guests coordinating custom menus and preparing elaborate tables.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Engaged with children to maintain safety and interest in activities during parties.
Education
GED -
UNINTER
BRAZILHigh School Diploma -
JULIA WANDERLEY
BRASIL12.2016
Skills
- Attendance Monitoring
- Classroom Management
- Early Childhood Education
- Group and Individual Instruction
- Safety Guidelines
- Teacher Support and Collaboration
- Friendly and Outgoing
- Positive Attitude
- Calm and Patient Demeanor
- Bilingual in English and Portuguese
- Prospecting Skills
- Problem-Solving Skills
- Customer Support
- Training Experience
Accomplishments
- Financial Area
Administrative area
Customer service
Internal or external Sales Agent
SUMMARY OF SKILLS
Experience with event management and telemarketing;
Solid experience with sales of cards and consortium;
Bilingual (English - Portuguese);
Solid knowledge with “customer service”, which I gained even more experience when I lived and worked from 2018-2019 in the United States;
Pre-school teacher for 5 year olds for 6 months
Ease of working in a team and without supervision;
Passionate about marketing, I've always been very communicative, friendly, self-taught, super energetic and committed to my work
EXPERIENCES:
KNN LANGUAGE SCHOOL - CURITIBA ÁGUA VERDE
Administrator of the financial and pedagogical area
Organizing and archiving documents
Control of materials and equipment
Conducting telephone service, collections, receipts, replacement of classes, opening and closing of enrollments, locks and transfers
ADVOCACIA BELLINATI PEREZ Collections negotiator – Call Center
Charges for cars financed by Banco Pan and Banco Pan credit cards
(REACH OF WEEKLY AND MONTHLY GOALS)
Training and listening to new operators
ADEMILAR – REAL ESTATE INVESTMENT CONSORTIUM
Consortium sales representative - letters of credit (highlight in sales)
Training and customer service listening for new representatives
DUNKIN DONUTS (USA)
Cashier and other responsibilities
COMPASS PRE SCHOOL (CEBU – PHILIPPINES)
English and general school assistant
SOFTMARKETING - COMMUNICATIONS SOLUTIONS
Telemarketing operator (credit card sales) (REACHING WEEKLY AND MONTHLY GOALS)
Training and listening to new operators
EDUCATIONAL CENTER ENHANCE IT
Telemarketing operator (sale of computer and English courses) ______________________________________________________________________________________________
EDUCATION :
Colégio Estadual Júlia Wanderley – Complete High School 2006 – 2016 (Complete High School)
Apogeu - Pre-College Course 2016 - 2017
Phil Young - English School – Advanced 2016 – 2018
UNINTER International University Center) - Social Communication - Publicity and Propaganda 2017 – 2018
(Note
I didn't finish
Course for reasons of change of country)
Certification
- [Area of certification], [Company Name] - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
Languages
Portuguese
Native or Bilingual
Spanish
Elementary
English
Native or Bilingual
Timeline
Assistant Infant Toddler Teacher
The Children Learning Tree
02.2024 - Current
Assistant Teacher
Childtime
06.2023 - 01.2024
Teacher's Assistant
Compass Education
05.2023 - 12.2023
CASHIER
Dunkin' Donuts
01.2023 - 12.2023
Call Center Representative
SOLUCZ
08.2022 - 02.2023
Event Staff Member
TREE HOUSE KIDS EVENTS
01.2017 - 03.2018
GED -
UNINTER
High School Diploma -
JULIA WANDERLEY
- [Area of certification], [Company Name] - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
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