Shannon Gonzalez
Deerfield Beach,FL
Summary
Highly organized and detail-oriented individual with a passion for managing tasks, running errands, and ensuring everything gets done efficiently. Skilled in social media management and technology, with a strong ability to navigate digital platforms. Fast learner who adapts to new tools and processes Excellent interpersonal and communication skills, friendly and approachable, with a proven track record of working well with people and delivering top-notch customer service. Looking for a role where I can utilize my organizational abilities and tech-savvy skills to contribute to a dynamic team. I am also fluent in English and Spanish.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Licensed Tattoo Artist and Receptionist
A Stroke of Genius
Deerfield Beach , FL
09.2021 - Current
- Artistic Ability & Creativity – Ability to create original, custom designs based on client preferences.
- Client Consultation – Experience working with clients to understand their vision and providing professional guidance.
- Attention to Detail – High precision in creating intricate designs with accuracy.
- Time Management – Ability to schedule and complete multiple tattoo sessions efficiently.
- Sterilization & Hygiene – Knowledge of maintaining a clean, sterile environment to comply with health and safety standards.
- Customer Service – Providing a positive and professional experience for clients.
- Problem-Solving – Ability to adjust designs based on client feedback or physical limitations.
- Technical Proficiency – Expertise in using various tattoo equipment and software for design creation.
- Emotional Intelligence – Ability to handle nervous or anxious clients with empathy and patience.
- Communication Skills – Handling phone calls, emails, and in-person inquiries effectively.
- Appointment Scheduling – Coordinating client appointments and managing bookings.
- Customer Relations – Greeting clients, addressing their needs, and ensuring a smooth experience.
- Multitasking – Managing multiple responsibilities, such as answering phones while assisting walk-in clients.
- Organization – Maintaining records, client files, and financial transactions.
- Office Management – Handling daily operations, including inventory management and ordering supplies.
- Payment Processing – Experience in handling cash, credit card transactions, and balancing registers.
- Conflict Resolution – Managing disputes or client complaints with professionalism.
- Tech Proficiency – Familiarity with scheduling software, databases, and office equipment.
Front of House Team Member
Parlour Vegan Bakery
Plantation, US
03.2019 - 07.2020
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
- Organized work areas to foster efficiency and model exceptional kitchen etiquette
- Operated cash register for cash, check and credit card transactions
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Checked prices for customers and processed items sold by scanning barcodes
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers in fast-paced environment
Assistant Manager
Freak Factory Tattoo Supplies
Pembroke Pines, US
07.2018 - 02.2019
- Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures
- Coordinated efficient merchandise loading and unloading to keep up with tight schedules
- Loaded and secured items in trucks to avoid damage to parcels during delivery
- Delivered goods and products to customer on time and in excellent condition
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Drafted professional business memos, letters and marketing copy to support business objectives and growth
- Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction
Cashier
McDonald's
Pembroke Pines, US
03.2018 - 07.2018
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Reviewed and resolved differences between accounting information and cash drawer
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Investigated and resolved customer complaints to foster satisfaction
- Consistently met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides
- Promoted customer loyalty by efficiently handling food and service complaints
Education
High school diploma -
WEST BROWARD HIGH SCHOOL
06.2020
Skills
- Cash Handling
- Inventory
- Team Building
- Training
- Scheduling
- Customer Service Skills
- Word
- Microsoft Excel
- POS
- Merchandising
- Food Handling
- Social Media Management
- Quality Assurance
- Research
- Management
- Financial Report Writing
- Budgeting
- Journal Entries
Certification
Driver's License, 12/01/16, 10/31/25, Florida
Languages
- English, Fluent
- Spanish, Fluent
Assessments
- Customer service, Proficient, 09/01/24
- Attention to detail, Proficient, 09/01/24
- Administrative assistant/receptionist, Proficient, 09/01/24
- Customer focus & orientation, Proficient, 09/01/24
Personal Information
Authorized To Work: US for any employer
Timeline
Licensed Tattoo Artist and Receptionist
A Stroke of Genius
09.2021 - Current
Front of House Team Member
Parlour Vegan Bakery
03.2019 - 07.2020
Assistant Manager
Freak Factory Tattoo Supplies
07.2018 - 02.2019
Cashier
McDonald's
03.2018 - 07.2018
High school diploma -
WEST BROWARD HIGH SCHOOL