Shannon Goranson

Enhanced communication between clients and providers through consistent follow-ups. Maintained accurate documentation ensuring compliance with regulations and confidentiality requirements. Collaborated with multi-disciplinary teams to address client needs and implement personalized support strategies.

Developed strong rapport with clients by maintaining consistent communication. Maintained accurate documentation of client interactions in accordance with agency guidelines. Supported clients and families with empathy and compassion during difficult times.

Conducted assessments for accurate diagnosis and effective treatment planning for preschool age children. Participated in supervision meetings to discuss cases, receive feedback, and refine clinical skills. Maintained thorough documentation of interactions and progress towards goals. Promoted a safe and supportive environment for children to explore emotions, behaviors, and relationships.

Enhanced office efficiency by streamlining administrative processes and implementing organizational systems. Delivered excellent customer service through prompt responses to client inquiries. Supported executive staff through scheduling meetings and preparing crucial documents. Collaborated on special projects as assigned by the President and Vice President.

Accomplished multiple tasks within established time periods. Coordinated with doctor’s offices to obtain documentation needed for prescribed medical equipment.

Improved customer satisfaction and decreased caller wait times by efficiently handling and routing incoming calls to appropriate departments. Maintained a high level of professionalism while assisting callers in various situations. Supported company operations by managing multiple phone lines simultaneously.

Maintained a welcoming and organized from office environment. Promptly addressed patient and staff inquiries and concerns. Assisted with insurance verification for accurate billing. Collaborated with staff to provide seamless care coordination for patients.

Increased customer satisfaction by promptly addressing inquiries and resolving issues through phone correspondence. Maintained inventory of office supplies to prevent shortages.