Shannon Gosche
Evans,GA
Summary
Detail-oriented and knowledgeable within the customer service industry. Able to provide pleasant experiences for customers and clients even in a fast-pacing environment. Can maintain and clean and orderly workplace environment. Learns quickly and always happy to learn something new. Always able to stay organized and dependable while successfully managing multiple priorities while maintaining a positive attitude. Willing to work individually and as a team.
Overview
10
10
years of professional experience
Work History
Chiropractic Assistant
Evans Chiropractic Health
03.2017 - 10.2017
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Documented patient information while keeping workplace organized and orderly.
- Assisted in keeping a clean and friendly work environment for both patients and coworkers.
Customer Service Representative
Walgreens
03.2012 - 08.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Maintained high energy and courteous attitude in a fast-pace work environment.
- Handled cash, working at the register and dealing with customer purchases, returns, and concerns.
- Worked in the photo lab with machinery, completing customer orders in a friendly and timely fashion.
Childcare Assistant
Vineyard Church Of Augusta
02.2009 - 06.2012
- Supervised free play and other activities to keep children safe.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Helped with creation of age-appropriate activities to keep children positively engaged.
- Established positive relationships with parent to collaboratively promote child's wellbeing.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Monitored children's activities to verify safety and wellbeing.
Car Wash Attendant
Top Notch Car Wash
05.2007 - 10.2010
- Achieved customer satisfaction by providing high-quality professional service.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
- Cleaned and polished vehicle interiors and exteriors to high standards.
- Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.
- Applied waxes and protective treatments to vehicles for high-quality finishes.
- Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
- Polished windows and mirrors of vehicles and equipment.
- Used specialized cleaning products to remove stains from interior and exterior surfaces.
- Performed detailed vacuuming of interior and exterior of vehicles and equipment.
Education
BBA - Business And Management
University of Phoenix
Tempe, AZ10.2024
GED -
Westside High School
Augusta, GA08.2007
Skills
- Patient Information Maintenance
- Examination Scheduling
- Telephone Etiquette
- Reviewing Medical Histories
- Patient Flow Management
- Effective Written and Verbal Communication
- Cleaning and Sanitizing
Timeline
Chiropractic Assistant
Evans Chiropractic Health
03.2017 - 10.2017
Customer Service Representative
Walgreens
03.2012 - 08.2017
Childcare Assistant
Vineyard Church Of Augusta
02.2009 - 06.2012
Car Wash Attendant
Top Notch Car Wash
05.2007 - 10.2010
BBA - Business And Management
University of Phoenix
GED -
Westside High School
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