Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Shannon Goss

Valparaiso,IN

Summary

Dynamic professional with expertise in operational management and team collaboration, driving efficiency and quality assurance. Recognized for cultivating client relationships and implementing continuous improvement initiatives, ensuring exceptional service delivery. Proven ability to adapt quickly to various roles while consistently delivering results and enhancing operational excellence.

Overview

14
14
years of professional experience

Work History

Operator

Mauser Packaging Solutions
06.2024 - 2025
  • Operated machinery and equipment while adhering to safety protocols.
  • Maintained cleanliness and organization of work areas to enhance efficiency.
  • Supported daily operational tasks and procedures for team members.
  • Identified and reported equipment malfunctions promptly for timely resolution.
  • Followed standard operating procedures to ensure efficient workflow execution.
  • Participated in training sessions to gain comprehensive understanding of safety regulations.
  • Assisted in training new operators, sharing best practices and fostering teamwork.
  • Accurately documented operational data, ensuring records remained current for analysis.

General Manager

Good Hospitality
03.2018 - 10.2022
  • Directed daily operations to optimize efficiency and enhance service quality.
  • Collaborated with department heads to align organizational goals and boost performance.
  • Formulated policies and procedures to streamline operational processes.
  • Resolved operational challenges through effective decision-making and problem-solving strategies.
  • Analyzed market trends to guide business decisions and identify growth opportunities.
  • Managed budget implementations, employee reviews, schedules, and contract negotiations.
  • Cultivated strong relationships with clients, vendors, and partners for long-term success.
  • Drove execution of large-scale events while managing costs associated with planning activities.

Domestic Details Housecleaning Services

Self-employeed
05.2008 - 12.2015
  • Demonstrated excellent verbal and written communication skills across diverse settings.
  • Adapted quickly to new situations while maintaining high performance levels.
  • Collaborated effectively in team environments, providing support and guidance.
  • Excelled in fast-paced environments, ensuring productivity and efficiency.
  • Self-motivated with a strong sense of responsibility for task completion.
  • Managed time efficiently to meet all deadlines without compromising quality.
  • Developed courteous working relationships, fostering effective collaboration.
  • Applied critical thinking to analyze problems, evaluate solutions, and make informed decisions.

Education

General Studies

Valparaiso Highschool
Valparaiso, IN
06.2001

Skills

  • Attention to detail
  • Problem solving
  • Team collaboration
  • Troubleshooting skills
  • Multitasking efficiency
  • Production processes
  • Quality assurance practices
  • Flexible scheduling
  • Customer service excellence
  • Continuous improvement initiatives
  • Staff management strategies
  • Project management expertise
  • Chemical handling procedures
  • Operational documentation skills
  • OSHA compliance knowledge
  • Strong work ethic
  • Effective communication
  • Positive attitude
  • Fast learner

Timeline

Operator

Mauser Packaging Solutions
06.2024 - 2025

General Manager

Good Hospitality
03.2018 - 10.2022

Domestic Details Housecleaning Services

Self-employeed
05.2008 - 12.2015

General Studies

Valparaiso Highschool

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Shannon Goss