Shannon Goulbourne
Queens,United States
Summary
Hi, I'm a Team-oriented Personnel with expertise in Inventory and Customer Service. Seek to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Inventory Unloader (Seasonal)
UPS
11.2023 - 02.2024
- Unload incoming trucks
- Keep track of incoming inventory
- Check for correct labeling
Inventory Sorter/Lead
FedEx
01.2022 - 09.2023
- Coordinate Loading/unloading of trucks in safe efficient manner
- Keep Management informed regarding employee job methods and productivity.
- Coordinate work task for teams and ensure manpower is available to perform required job.
- Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records.
- Examine products for defects or issues, reported problems quickly and maintained high levels of accuracy.
- Carried out day-day-day duties accurately and efficiently.
- Managed over 15 Employee's on daily basis.
- Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
- Maximized coverage by carefully allocating resources, setting schedules and delegating assignments.
- Giving coaching conversations.
Inventory Supervisor
Avonow Shopping Company
01.2019 - 12.2021
- Coordinate Loading/unloading of trucks in safe efficient manner
- Keep Management informed regarding employee job methods and productivity.
- Coordinate work task for teams and ensure manpower is available to perform required job.
- Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records.
- Examine products for defects or issues, reported problems quickly and maintained high levels of accuracy.
- Carried out day-day-day duties accurately and efficiently.
- Managed over 15 Employee's on daily basis.
- Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
- Maximized coverage by carefully allocating resources, setting schedules and delegating assignments.
- Giving coaching conversations.
Retail Sales Associate
OLD NAVY
01.2018 - 11.2018
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Supervised 15-25 inventory control personnel to support correct goods management and achievement of performance goals.
- Monitored customer return shipments and communicated damages to manufacturer.
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Supported efficient and timely replenishment of sales floor merchandise.
- Increased sales by 5%
- Worked with loss prevention in monitoring shopper behavior
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
- Spoke to more than 10 people on daily basis.
Sales Associate
Aeropostale
09.2017 - 11.2017
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Supervised 15-25 inventory control personnel to support correct goods management and achievement of performance goals.
- Monitored customer return shipments and communicated damages to manufacturer.
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Supported efficient and timely replenishment of sales floor merchandise.
- Increased sales by 5%
- Worked with loss prevention in monitoring shopper behavior
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
- Spoke to more than 10 people on daily basis.
Education
High School Diploma -
Queens High School For The Sciences At York College
Jamaica, NYSkills
- Strong Leadership
- Verbal and Written Communication
- Shipping and Receiving
- Conflict Resolution
- Decision Making
- Flexible
- Ability to work under pressure
- Self Motivation
- Interpersonal skill
- Customer Service
- Sales Generation
- Time Management
Timeline
Inventory Unloader (Seasonal)
UPS
11.2023 - 02.2024
Inventory Sorter/Lead
FedEx
01.2022 - 09.2023
Inventory Supervisor
Avonow Shopping Company
01.2019 - 12.2021
Retail Sales Associate
OLD NAVY
01.2018 - 11.2018
Sales Associate
Aeropostale
09.2017 - 11.2017
High School Diploma -
Queens High School For The Sciences At York College