Shannon Grady
Auburn,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Cheer Coach Volunteer
Auburn Youth Football And Cheer
Auburn, MA
06.2019 - 09.2024
- Managed activities, coordinating travel and keeping equipment ready for all performances.
- Observed cheerleaders during events and practices to determine needs for individual or team improvement.
- Coordinated with other coaches to improve performance of up to cheerleaders.
- Held special events to promote camaraderie among teammates, families, and community members.
- Taught cheerleaders safety and proper stunting and tumbling techniques through proper demonstrations.
- Coordinated travel arrangements, tracked expenses and reported on all team activities.
- Organized fundraising for cheer activities and apparel, raising thousands of dollars.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Adjusted coaching techniques based on strengths and weaknesses of athletes.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Prepared athletes for special competitions and tournaments.
- Coordinated with parents, boosters, and other resources to meet team needs involving equipment and travel arrangements.
- Prepared cheerleaders for games and competitions with rigorous practice schedule.
- Paid specific attention to each individual team member to deliver constructive criticism balanced with praise.
- Collaborated with boosters to coordinate pep rallies and other events.
Purchaser
Source International
Sutton, MA
05.2021 - 04.2023
- Prepared and analyzed reports to track inventory and purchasing trends.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Maintained complete documentation and records of all purchasing activities.
Customer Service Representative
HR Block
12.2020 - 04.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Investigated and resolved customer inquiries and complaints quickly.
- Acted as first point of contact and set appointments for prospective clients.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Communicated with management to provide feedback on value and productiveness of appointment setting process.
Customer Service Representative Specialist
Culligan Water
Auburn , MA
07.2020 - 01.2021
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Implemented time-blocking and schedule notifications to optimize time management.
- Schedule and follow up on reverse osmosis systems used to treat drinking water.
Account Manager
Hanover Transport
Worcester, MA
09.2011 - 07.2020
- Developed and maintained strong working relationships with professionals within assigned territory.
- Recorded accurate and efficient records in customer database.
- Set and achieved company defined sales goals.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Communicated with customers to provide delivery updates and resolution.
- Developed and implemented customer service policies and procedures.
- Tracked and monitored vehicle performance and maintenance.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Monitored flow of paperwork and directed information to appropriate departments.
- Monitored vehicle locations to coordinate timely arrivals.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Managed customer accounts and invoicing.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Developed and grew leads through repeat business and customer referrals.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Logged reports, expenses, receipts, and sales in company database.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Improved customer service and telecommunication skills to build lasting relationships.
Volunteer
Auburn Public School Department
Auburn, MA
09.2009 - 06.2011
- Maintained safety and security by overseeing students in recess environments.
- Supervised residential and day treatment children during class and on field trips.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Skills
- Purchasing for Manufacturing
- Office Meetings
- Managing Purchasing Activities
- Purchase Requisitions Processing
- Inventory Purchasing
- Materials Purchasing
- Meeting Support
- Purchasing Report Updating
- Purchase Order Reconciliation
- Customer Experience
- Departmental Support
- Work with Accounts Payable and Accounts Receivable to reconcile PO discrepancies
- Effective Working Relationships
- Purchase Orders Organization
Timeline
Purchaser
Source International
05.2021 - 04.2023
Customer Service Representative
HR Block
12.2020 - 04.2021
Customer Service Representative Specialist
Culligan Water
07.2020 - 01.2021
Cheer Coach Volunteer
Auburn Youth Football And Cheer
06.2019 - 09.2024
Account Manager
Hanover Transport
09.2011 - 07.2020
Volunteer
Auburn Public School Department
09.2009 - 06.2011
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