Shannon Graham
Deputy General Manager
Lindenhurst,United States
Overview
7
7
years of professional experience
8
8
years of post-secondary education
2
2
Certificates
Work History
Deputy General Manager
Regal Cinemas
Farmingdale, NY
May.2015 - Current
- Supervise over 35+ employees, including management, to ensure both are held accountable to the expectations & standards set out by the company & General Manager to exceed guest expectations.
- Create weekly floor staff & management schedules while balancing payroll, PTO, request offs, & availability changes.
- Manage all areas of human resources for the location including, but not limited to: interviewing applicants, processing new hire onboarding, performance evaluations, counselings, suspensions, & terminations.
- Oversee all private screenings, events & showmanship weekends to create personalized, unique & interactive experiences for guests.
- Strive to hold the highest numbers in the district for loyalty subscriptions, positive R&R reviews, & Stars of Hope charity donations.
- Build weekly show playlists & schedules while working with film dept to add additional showings & maximize sales every week.
- Report payroll & profit gain/loss weekly with explanations of improvement plans, where necessary, by minimizing hours & overtime while improving sales through incentive programs, efficiency, hands on leadership & marketing.
- Conduct weekly audits on all refunds receipts, ticket swaps, vouchers, budget tracking, readmission tickets, food & safety logs.
- Record monthly inventory which includes weekly stock orders, inventory counts, waste spoilage, stock in-take process, site-to-site transfers, purchase card receipts & explanations, over/shortage & total profit gain/losses.
- Oversee all daily theatre operations relating to customer service issues, staffing, safety & security, maintenance, daily inspections, safe balancing, cash deposits, projection management, & active payroll control following company guidelines.
Senior Guest Advisor
GameStop
Hicksville, New York
08.2016 - 12.2016
- Opened and closed store regularly while maintaining store shelving, marketing & cleanliness.
- Responded to inquiries pertaining to pre-orders, upcoming limited stock items, & down-payments for large orders.
- Actively kept up loyalty subscription numbers by offering it to each & every customer explaining the benefits on how to save money with it.
- Processed game & gaming system trade-in programs by doing complete inspections, checking for signs of possible stolen items, & checking proper documentation.
- Hit weekly quotas for new product sales, trade-in program, used product sales, & loyalty card subscription renews.
Education
Psychology
SUNY Stony Brook
Stony Brook, NY 09.2013 - 05.2015
Psychology
Suffolk County Community College
Brentwood, NY 09.2010 - 05.2013
Advanced Regents Diploma -
Lindenhurst Senior High School
Lindenhurst, NY 09.2006 - 06.2010
Certification
Suffolk County Food Safety Management
Timeline
CPR & AED
06-2022
Suffolk County Food Safety Management
08-2021
Senior Guest Advisor
GameStop
08.2016 - 12.2016
Deputy General Manager
Regal Cinemas
May.2015 - Current
Psychology
SUNY Stony Brook
09.2013 - 05.2015
Psychology
Suffolk County Community College
09.2010 - 05.2013
Advanced Regents Diploma -
Lindenhurst Senior High School
09.2006 - 06.2010