Shannon Graham

Currently leads a team of 13 who are responsible for financially clearing outpatient hospital surgeries and outpatient hospital services for all of Baptist Health facilities.

Report to upper management the day to day activities and productivity.

Assign and designate the work flow to the team.

In constant contact with the team to help solve any issues and assist in the WQ's due to call outs and make sure that all tests or surgeries are cleared for the next day.

Serve as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.

Coach team members in techniques necessary to complete job tasks.

• Register patients in a timely fashion in the Emergency Room and in all ancillary areas while verifying benefit eligibility information.
• Check in patients for Ambulatory Surgery, obtain surgery authorizations.
• Knowledgeable with the various insurance companies, Medicare and Medicaid requirements, guidelines and policies.
• Assembles admission paperwork and place identification bands on patients.
• Use good judgement in appropriately scheduling procedures according to guidelines. Follows and reinforces all applicable policies and procedures specific to procedure and/or test being scheduled.
• Inform patients of liabilities to include co-payments and deductible due during and prior to time of service.
• Give general information regarding policies on patient responsibility regarding managed care referrals/pre-certifications, copayment and self pay deposits for services rendered including referrals to Medicaid Specialists and Financial Assistance Program.
• Deals tactfully with all patients and/or family members, especially under physical and emotional stress. Demonstrates good judgement, common sense and excellent customer service.
• Effectively communicates and works collaboratively with all patients/visitors and staff. Partners with staff to expedite patient care effectively and professionally.
• Encourages the Patient Access staff in development of constructive habits and attitudes for improved performances and personal development.
• Keeps the supervisor informed of status work, personal actions, employee attitudes.
• Obtain inpatient, surgical procedures and outpatient authorizations.
• Trains new employees.
• Applies HIPAA Privacy and Security Regulations while handling patient information.
• Responsible for the upkeep of the morgue book and ensured death certificates were started and completed in the EDRS system.
• Proficient in the EPIC operating system.

• Assembled and compiled title abstracts, insurance forms, loan documents and tax receipts.
• Ordered title reports for issuing title insurance, identified and resolved title defects and satisfied existing liens and encumbrances against property or principals.
• Assisted attorney in title search operations and checked all title issues in coordination with supervisor.
• Conducted over 500 loan settlements with buyers and sellers for residential and commercial loans.
• Obtained my Title Producers License within 4 months of employment.
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