Shannon Grams

Promote high customer satisfaction by resolving problems with knowledgeable and friendly service. Adhere to quality control policies and procedures to increase customer satisfaction. Answer incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Balance cash drawers, coin and cash machines and vault.

Opened the shop in the morning, counted cash drawers, greeted members and guests. Sold daily, monthly and yearly passes. Assisted with various paperwork, reports and making employee schedules. Took pictures of merchandise to post on social media. Counted inventory monthly. Entered data such as customer contacts into company database. Settled cash drawers for shift changes and prepared deposits.

Assisted the Elementary Spanish Teacher in the after school spanish program. Helped prepare lessons and applied knowledge of instructional strategies to develop student interest. Took and reported attendance, prepared snacks, participated in teaching and activities. Set up and assisted with audiovisual equipment operation. Oversaw student arrival and parent pickup.

Owned and operated a successful artisan business. Created pieces out of cork and painted glass. Handled company marketing, books and sales. Took orders at craft and trade shows, online and by phone. Promoted business on social media platforms to maximize brand identity and generate revenue.

In charge of restaurant and golf course food and beverage operations. Handled catering for special events as well as member functions. Conducted daily pre-shift meetings to ensure organizational efficiency. Performed checkouts of servers and bartenders to ensure that all tickets were accounted for. Scheduled and directed staff in daily work assignments to maximize productivity.

Supervised teller team by enforcing policies and procedures related to teller operations, security and compliance. Reviewed and approved transactions above limits and authority levels of teller staff. Drove daily operations through cash drawer balancing, counterfeit currency identification and vault cash management. Created teller team schedules to maintain adequate staffing. Oversaw daily actions of tellers, responded to escalated customer inquiries and assigned tasks to meet operational needs.

Opened and closed the office and pro shop, which included counting cash drawers, making bank deposits and setting security alarms. Handled member payments and accounts, inventory and training new employees. Prepared and operated tournaments and member functions. Managed office paperwork, including scanning documents and routing business correspondence.

Hired through a temporary agency to assist the Bank of Hawaii in transferring large amounts of paper files to their computer operating system. Researched account information regarding loans and deposits. Made sure records were accurate and up to date. Acquired and maintained knowledge of emerging technologies.