Summary
Overview
Work History
Education
Skills
References
Personal Information
Timeline
Generic

Shannon Green

Middlesboro,Kentucky

Summary

Experienced and dedicated hair stylist and wig enthusiast with a strong work ethic. Known for delivering exceptional results. Passionate about creating stunning hairstyles that leave clients feeling confident and beautiful. Possessing a friendly and approachable demeanor. Excels at making customers feel valued and appreciated. Over 25 years of industry experience and a keen eye for style. Successfully owned and operated a salon for 21 years.

Overview

29
29
years of professional experience

Work History

Hair Stylist

Whitney’s Beauty Bar
02.2021 - Current
  • Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio
  • Utilizing technical expertise to cut, arrange, dye, setting, or curling hair
  • Suggested treatments and styles to suit customer appearance and fashion choices
  • Scheduled customer appointments and rearranged individual time slots to meet demand
  • Assessed customer hair texture, treatment history and desired outcome to determine services required
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
  • Organized sales area and workstation to showcase products and boost sales
  • Worked on an average of 10-15 customers daily while maintaining distinguished cleanliness and organization of work areas
  • Recorded notes for future reference about customer preferences and services delivered
  • Designed individualized plans to assist customers in healing damaged or dry hair
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments
  • Monitored current trends to understand fashions and better serve customer needs
  • Worked with men, women and children to complete services on a daily basis
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences

Owner and Hair Stylist

Signatures Salon
01.1999 - 01.2021
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Trained and motivated employees to perform daily business functions.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.

Hair Stylist

Barbara’s Beauty Salon
01.1998 - 01.1999
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Maintained regular client list and successfully handled walk-in customers.
  • Developed loyal following of clients by providing high-quality services.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Answered phone calls and emails to schedule client appointments.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Used social media platforms to promote salon and services.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Offered professional cuts, color services and extensions to salon customers.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.

Hair Stylist

South Hill Salon
01.1996 - 01.1998
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Maintained regular client list and successfully handled walk-in customers.
  • Developed loyal following of clients by providing high-quality services.
  • Distributed business cards outside of salon to generate new business.
  • Resolved guest complaints about service or style.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Answered phone calls and emails to schedule client appointments.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Education

hair cutting, color, tecturing, nails, makeup, business development, and retail knowledge

Collins School of Cosmetology
Middlesboro, Kentucky
01.1996

Skills

  • Quick Learner
  • Client consultation
  • Appointment Scheduling
  • Hair styling techniques
  • Advanced communication skills
  • Highly motivated self-starter
  • Sanitation Practices
  • Customer consulting
  • Outstanding customer service
  • Social skills
  • Clear Communication
  • Relationship Building
  • Adaptable to Changing Client Needs

References

Available upon request

Personal Information

Title: Hair Stylist

Timeline

Hair Stylist

Whitney’s Beauty Bar
02.2021 - Current

Owner and Hair Stylist

Signatures Salon
01.1999 - 01.2021

Hair Stylist

Barbara’s Beauty Salon
01.1998 - 01.1999

Hair Stylist

South Hill Salon
01.1996 - 01.1998

hair cutting, color, tecturing, nails, makeup, business development, and retail knowledge

Collins School of Cosmetology

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