Shannon Green
Fort Worth,TX
Summary
Customer service leader with a strong background in team management and process improvement. Developed training materials and strategies that enhanced customer satisfaction and retention rates. Proven ability to streamline operations while fostering positive relationships with customers and team members.
Overview
11
11
years of professional experience
Work History
Inbound and Outbound Warehouse Lead
Hillman Group
Lewisville, Texas
02.2024 - Current
- Supervised daily warehouse operations, ensuring compliance with safety regulations.
- Coordinated team schedules and managed shift assignments to maximize operational efficiency.
- Prioritized immediate tasks while managing shift duties to streamline operations.
- Trained new employees on processes and safety protocols effectively.
- Implemented process improvements that streamlined workflow in the warehouse.
- Reviewed production schedules, customer orders, and work orders to facilitate accurate item movement.
- Collaborated with shipping teams to guarantee timely order fulfillment.
- Utilized computer systems to enter shipment and inventory records accurately.
Customer Service Representative Team Lead
Gamestop
Grapevine, Texas
11.2022 - 07.2024
- Led and trained a team of 10 customer service representatives to deliver exceptional service to clients.
- Formulated and implemented customer service strategies that increased customer satisfaction ratings.
- Established positive relationships with customers by providing timely, courteous service that exceeded expectations.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Created training materials for new hires to enhance communication techniques with customers.
- Trained new team members on systems processes and procedures related to customer service.
- Collaborated closely with other departments on issue resolution within established service level agreements.
- Executed store opening and closing procedures to ensure operational readiness.
Customer Support Specialist
Ulta Beauty
Dallas, Texas
03.2018 - 03.2021
- Resolved customer complaints using effective communication and problem-solving, enhancing customer satisfaction.
- Provided timely solutions for service-related issues, ensuring all inquiries were addressed promptly.
- Assisted customers with product inquiries and service-related issues, contributing to positive customer experiences.
- Educated customers on beauty products and services available in-store, improving product knowledge.
Customer Service Cashier
Moran Foods
Dallas, TX
12.2015 - 07.2017
- Processed customer transactions at point of sale, ensuring quick and accurate service.
- Handled cash drawer operations during shifts, ensuring accurate cash handling.
- Assisted customers with product inquiries and payment methods.
- Resolved customer complaints promptly to ensure satisfaction.
- Maintained clean, organized checkout area, contributing to positive shopping experience.
- Collaborated with team members to enhance service quality and customer satisfaction.
Education
Associate of Applied Science -
Tarrant County College
Fort Worth, TX05-2018
Skills
- Warehouse logistics
- Inventory management
- Inventory tracking
- Shipping coordination
- Order processing
- Process improvement
- Team leadership
- Team coordination
- Reliability and consistency
- Problem-solving aptitude
- Call management
- Team collaboration
- Attention to detail
- Client management
- Communication skills
Accomplishments
- Improvement in overall sales Fiscal Year 2024
- 20% gain customer acquisition fiscal year 2025
Timeline
Inbound and Outbound Warehouse Lead
Hillman Group
02.2024 - Current
Customer Service Representative Team Lead
Gamestop
11.2022 - 07.2024
Customer Support Specialist
Ulta Beauty
03.2018 - 03.2021
Customer Service Cashier
Moran Foods
12.2015 - 07.2017
Associate of Applied Science -
Tarrant County College