Shannon Greenleaf
Paw Paw,MI
Summary
I am a self motivated and highly adaptable individual with a mature approach to professionalism. I am a valuable team member that works until the job is done. My daily goal is to leave work with more knowledge than what I had when I arrived.
Overview
26
26
years of professional experience
Work History
Scheduler
Centrica Care Navigators
Kalamazoo, MI
06.2023 - Current
- Scheduled coverage needs for Home Health Aids, Social Workers, and Chaplain's within a Hospice setting.
- Maintained and updated worker caseloads for all disciplines.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
- Entered information into system to update status reports.
General Labor
Top Hat Cricket Farm
Portage, MI
01.2022 - Current
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Organized storage areas to maximize movement and minimize labor.
- Coordinated farm duties, balancing time and working quickly to achieve targets.
- Cleaned equipment, maintained supplies and organized tools for use in critical farm operations.
- Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
Veterinary Receptionist
Sprinkle Road Veterinary Clinic
Kalamazoo, MI
10.2023 - 01.2024
- Greeted clients and their pets upon arrival at the clinic.
- Scheduled follow-up visits for pets requiring additional treatments or checkups after initial visit.
- Provided support to veterinary technicians by preparing necessary documents before each appointment.
- Prepared invoices for services rendered at the clinic and collected payments from clients.
Veterinary Assistant
Pet Vet Family Pet Care Center
Kalamazoo, MI
07.2016 - 12.2021
- Organized operating room ahead of procedures and assisted veterinarians during surgeries.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Released patients to owners with care directions from veterinary staff.
- Trained new veterinary staff on office procedures and requirements.
- Delivered attentive, courteous service to promote overall patron satisfaction.
- Communicated with veterinarians and staff members to maintain patient flow.
Veterinary Receptionist
Pet Vet Family Pet Care Center
Kalamazoo, MI
07.2016 - 12.2021
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
- Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately 100 animals per day.
- Processed financial transactions for clients.
- Took messages from patients and promptly relayed to appropriate staff.
Business Operations Supervisor
Heart Center For Excellence
Kalamazoo, MI
10.2007 - 10.2014
- Managed all Non-Clinical staff including Patient Billing, Medical Records and all Customer Service entities.
- Responsible for personnel hiring, training, and evaluation.
- Created archiving system for inactive patients.
- Worked closely with CMS, as well as other commercial Insurance companies, on clinic audits.
- Worked with Borgess staff to complete due diligence for transition from Provider owned to Hospital owned.
- Acted as "Super User" and trainer while implementing Electronic Medical Records.
Surgery Scheduler
OB/GYN P.C.
Kalamazoo, MI
09.2006 - 10.2007
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Worked with operating facilities to schedule procedures on behalf of OB/GYN P.C. surgeons.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Checked patient insurance and collected pre-authorizations from providers.
Appointment Scheduler/Referral Specialist
Borgess Women's Health
Portage, MI
04.1998 - 09.2006
- Scheduled appointments and procedures for high volume Obstetrics and Gynecology practice.
- Obtained PA for services such as diagnostic imaging.
- Assisted patients by answering questions and providing information regarding referrals.
- Communicated with insurance representatives to gather information and verify patient benefits to determine clearance for [Area of expertise] services.
- Managed and obtained insurance authorizations for patient referrals from physicians.
Education
Certificate of Completion - Pharmacy Technician
Condensed Curriculum International
05-2024
Some College (No Degree) - Communications
Western Michigan University
Kalamazoo, MISkills
- Animal health
- Physical stamina
- Organization
- Customer service
Timeline
Veterinary Receptionist
Sprinkle Road Veterinary Clinic
10.2023 - 01.2024
Scheduler
Centrica Care Navigators
06.2023 - Current
General Labor
Top Hat Cricket Farm
01.2022 - Current
Veterinary Assistant
Pet Vet Family Pet Care Center
07.2016 - 12.2021
Veterinary Receptionist
Pet Vet Family Pet Care Center
07.2016 - 12.2021
Business Operations Supervisor
Heart Center For Excellence
10.2007 - 10.2014
Surgery Scheduler
OB/GYN P.C.
09.2006 - 10.2007
Appointment Scheduler/Referral Specialist
Borgess Women's Health
04.1998 - 09.2006
Certificate of Completion - Pharmacy Technician
Condensed Curriculum International
Some College (No Degree) - Communications
Western Michigan University
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