Shannon Griesinger
621 White Oak Dr Toledo,OH
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I have been in the LTL sector for over twenty years and wish to continue my expertise in the trucking industry. Billing, os&d, and customer service are my prime abilities. Excelling in customer satisfaction is my goal.
Overview
23
23
years of professional experience
1
1
Certification
Work History
OSD Clerk
USF Holland - Division Of YRC Worldwide
03.2000 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Produced high-quality communications for internal and external use.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Created and maintained detailed records of all office activities.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Processed documents and materials to disseminate information to appropriate parties.
Education
Associate of Applied Science - Office Management
Owens Community College
Perrysburg, OH05.1998
Skills
- Information Processing
- Driver Communications
- Billing and Invoicing
- Investigating Variances
- Telephone Etiquette
- Microsoft Excel
- Complex Problem-Solving
- Google Docs
- Loss Prevention Goals Monitoring
- Microsoft Word
- Email Correspondence
- Customer Satisfaction
Certification
- Haz Mat Training - 2010-2022
Timeline
OSD Clerk
USF Holland - Division Of YRC Worldwide
03.2000 - Current
Associate of Applied Science - Office Management
Owens Community College
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