Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Griffin

Jackson,MS

Summary

Dynamic Licensed Tax Preparer with proven expertise at J & C Tax Services LLC, excelling in tax return preparation and client relations. Recognized for enhancing client satisfaction through exceptional communication and critical thinking, ensuring accurate filings and fostering trust. Committed to maintaining confidentiality while delivering timely, compliant tax solutions.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Licensed Tax Preparer

J & C Tax Services LLC
01.2024 - Current
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Assessed client tax situations to determine best filing options.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Communicated with clients regarding tax situations, providing guidance on financial decisions.

Customer Service Representative

Conduent
10.2020 - 07.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Enrollment Specialist

General Motors Co
08.2018 - 10.2020
  • Updated, entered, and reviewed customer data.
  • Communicated effectively via telephone, email, and in person with prospective customers.
  • Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
  • Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
  • Streamlined the enrollment process for increased efficiency and enhanced user experience.
  • Understood and thoroughly explained services provided to customers and potential customers.

Education

Associate of Arts - Business Administration And Management

Hinds Community College
Raymond, MS
05.2023

Skills

  • Document preparation
  • Income tax preparation
  • Local, state, and federal tax return
  • Tax return preparation
  • Data inputting
  • Tax law compliance
  • Tax law knowledge
  • Information processing
  • Exceptional communication
  • Reporting and analytics
  • Documentation management
  • Customer service expertise
  • Data entry skills
  • Strong organization
  • Benefits administration
  • Critical thinking
  • Customer service
  • Call center experience
  • Microsoft Excel
  • Client relations

Timeline

Licensed Tax Preparer

J & C Tax Services LLC
01.2024 - Current

Customer Service Representative

Conduent
10.2020 - 07.2025

Enrollment Specialist

General Motors Co
08.2018 - 10.2020

Associate of Arts - Business Administration And Management

Hinds Community College

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