Shannon Griffith
Ft. Pierce,FL
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
7
7
years of professional experience
Work History
Supervisor
Teleperformance USA
03.2016 - Current
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Hired, managed, developed and trained staff, established and monitored goals.
- Analyzed and reported on key performance metrics to senior management.
- Responded proactively and positively to rapid change.
- Responded to customer calls and emails to answer questions about products and services.
- Mentored and coached team members on QA topics and strategies.
- Examined events in application log management and monitoring tool to identify root causes for failures.
- Assisted teammates in developing skills necessary to grasp application concepts and tool suite.
Behavioral Health Technician
Banyan Treatment Center
12.2019 - 03.2020
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- esponsible for reporting behavioral issues immediately to medical staff, assisted in creating and administering group revolving around behavioral issues.
- Worked with medical staff to help maintain order in the facility, take vital Signs
- Engage clients in therapeutic activities, as appropriate.
- Provide a brief overview of the housing program in regard to program rules, procedure, and services, with each new client.
- Maintains order and ensures compliance with rules and regulations; ensures that clients conduct themselves in an orderly manner.
- Monitor and document clients for signs of medical distress and/or behavioral conduct on an ongoing basis and interacts continually with clients.
- Ensure wake-up and bedtime,, recreations, meetings, medical appointments, etc.
- complete 15 and 30 minutes checks to ensure safety,
- Guides and assists residents in activities of daily living.
- Enforces program rules at all times.
- Report to Supervisor any discrepancies in client's whereabouts.
- Responds appropriately to all medical and other emergencies.
- Conducts search of all client bags when being admitted to the facility. Confiscates and secures any contraband found, and notifies the supervisor on duty .
Education
Associate of Arts -
Indian River State College
Ft. Pierce, FL03.2018
Skills
- Strategic Planning
- Business Planning
- Troubleshoot Service Issues
- Leadership
- Team Development
- Product Promotions
- Customer Relations
- Customer Service
Timeline
Behavioral Health Technician
Banyan Treatment Center
12.2019 - 03.2020
Supervisor
Teleperformance USA
03.2016 - Current
Associate of Arts -
Indian River State College
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