Shannon Griggs
Shawnee
Summary
Experienced Market, Health, and Wellness Director adept at navigating the ever-changing healthcare industry. Committed to providing exceptional pharmaceutical care and playing a vital role in disease state management. Skilled in adapting to the growing complexity of the field to ensure the delivery of high-quality services.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Market Health and Wellness Director
Walmart Stores,INC
10.2017 - Current
- Provides overall direction by analyzing business objectives and customer needs; developing, communicating, building support for, and implementing business strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement opportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning.
- Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent. Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy.
- Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas.
- Develops and implements service standards for the market by aligning company goals with patient needs and expectations; ensuring patient complaints and issues are successfully resolved; and assisting with patient service as needed.
- Develops, maintains, and champions community outreach programs to promote the Company's image, gain business opportunities, and achieve strategic initiatives by supporting community-sponsored events, encouraging Associates to participate in and support community activities, and incorporating 'good neighbor' actions into business plans.
- Maintains and grows professional relationships with health care providers by creating the best place to practice; understanding the scope of the professions and changes in health care; dedicating time to meet and discuss the professional's business; and being responsive to the needs of health care professionals.
- Provides direction for Market Health and Wellness Operations by analyzing business objectives and customer needs; developing, communicating, building support for, and implementing business strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement opportunities; promoting a customer-focused environment; and demonstrating adaptability and sponsoring continuous learning.
- Ensures compliance with applicable state, federal, and local laws and company polices to ensure the safety and well being of patients by analyzing and interpreting reports; and safety controls; overseeing safety, operational, and quality assurance reviews; developing and implementing action plans to improve performance; providing training and guidance on the execution of company procedures and polices; and directing managers and associates regarding continued HIPAA compliance.
- Drives financial performance by ensuring that the market's budgeted sales and profit are achieved and budgeted wages and other expenses are not exceeded; directing managers in controlling expenses and wages; ensuring expenses are indexed to sales; developing, reviewing and monitoring plans to correct deficiencies in financial performance; and providing guidance and assistance to managers in analyzing economic trends and community needs to ensure the market budget meets future expectations.
- Ensures the best patient experience by fostering a trusted health care environment with professional, knowledgeable, and capable health care providers and associates; recruiting, attracting and hiring health care professionals; delivering a consistent standard of care; creating a trusted relationship with patients; and affording associates and managers time for continuing education.
- Drives business and market growth in multiple facilities by assessing changing market needs and competitive market share; collaborating with market management team; developing action plans to achieve membership goals and initiatives; and ensuring the effectiveness of merchandising, inventory, signing, and pricing programs. Leadership Expectations An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.
- Live our Values:Culture Champion : Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.
- Live our Values:Servant Leadership : Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.
- Embrace Change:Curiosity & Courage : Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
- Embrace Change:Digital Transformation & Change : Drives continuous improvements, supervises the adoption of new technology, and supports digital disruption in line with Walmart's business model. Deliver for the Customer:Customer Focus : Delivers expected business results while putting the customer first and consistently applying an omnimerchant mindset and the EDLP and EDLC business models to all plans and initiatives. Deliver for the Customer:Strategic Thinking : Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and implementing strategies. Focus on our Associates:Diversity, Equity & Inclusion : Supports strategies and drives initiatives that attract and retain diverse and inclusive talent; builds high-performing teams; embraces diversity in all its forms; and actively supports diversity goal programs. Focus on our
- Associates:Collaboration & Influence : Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action. Focus on our Associates:Talent Management : Creates a discipline and focus around developing talent, builds the talent pipeline, fosters an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments.
Regional Health and Wellness Director
Walmart Stores, Inc.
02.2010 - 09.2017
- Develops, grows, and maintains professional relationships with health care providers by developing relationships with professional state boards, associations, and colleges; aligning Walmart health and wellness vision with the health care industry movement; communicating Walmart's health and wellness mission and vision within the health care professional community; advocating and communicating the mission and standards that establish a 'best place to practice' environment; understanding the scope of the professions and changes in health care; dedicating time to meet and discuss the professional's business; and ensuring leadership is responsive to the needs of health care professionals
- Oversees the implementation of service standards for the region by aligning company goals with patient needs and expectations; recognizing and responding to trends in patient complaints; determining resolutions and establishing best practices to set consistent service levels; and resolving patient service issues as needed
- Provides direction for Regional Health and Wellness Operations by analyzing business objectives and customer needs; influencing, communicating, building support for, and implementing business strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement opportunities; promoting a customer-focused environment; and demonstrating adaptability and sponsoring continuous learning
- Sets expectations to ensure the best patient experience by holding Market Managers accountable for instilling a trusted health care environment with professional, knowledgeable, and capable health care providers and associates; creating avenues for recruiting, attracting and developing healthcare professionals and leadership talent; and ensuring healthcare professionals develop a trusted relationship with patients and exercise a consistent standard of care
- Oversees financials for Health and Wellness region by influencing, reviewing, and suggesting modifications to key performance metrics affecting sales and profit; monitoring and evaluating financial performance for each market; developing plans to correct deficiencies in financial performance; and ensuring regional goals are met
- Oversees compliance with applicable state, federal and local laws and company policies to ensure the safety and well being of patients by analyzing and interpreting reports and safety controls to determine root cause of deficiencies; developing and ensuring implementation of best practices to ensure patient safety; overseeing safety, operational, and quality assurance reviews; developing and implementing action plans to improve performance; and ensuring training and guidance on the execution of company procedures and policies
- Ensures implementation of business plans in multiple markets by assessing changing industry needs and competitive market share; collaborating with market and regional management team; and developing action plans to achieve sales and marketing goals and initiatives
- Fosters an environment to ensure community outreach programs are supported to promote the company's image, gain business opportunities, and achieve strategic initiatives by supporting regional and local community events; participating in and encouraging market teams to participate in and support community activities; and incorporating good neighbor actions into business plans
- Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent
- Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy
- Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas
Market Health and Wellness Director
Walmart Stores, Inc.
12.2002 - 02.2010
- Inventory management, compliance audits, supervise 400+ staff including hourly associates/salaried pharmacist/pharmacy managers, recruit pharmacy students for future employment, guest speaker at Schools of Pharmacy/commercial and professional organizations, consult with local physicians regarding Walmart prescription incentive programs, manage pharmacist work schedules/salaries, forecast future sales/profit, collaborate with corporate/internal store management, hiring/coaching/termination of pharmacists, conducted annual pharmacy manager evaluations, coordinate with store planning regarding store renovation/relocation, national team member responsible for training implementation for recently promoted MHWD recipients
Pharmacy Manager
Walmart Stores, Inc.
02.1998 - 12.2002
- Inventory Management, supervise 25+ associates, fill prescriptions, counsel patients, communicate with local physicians/medical staff, budgeting staff hours/salaries, forecast future sales/profit, collaborate with corporate/internal store management, developed/implemented associate work schedules, hiring/coaching/termination of associates, conducted annual associate evaluations
Pharmacy Manager
Walmart Stores, Inc.
06.1996 - 02.1998
- Inventory Management, supervise 25+ associates, interpret/fill prescriptions, counsel patients, communicate with local physicians, budgeting staff hours/salaries, forecast future sales/profits, collaborate with corporate/internal store management, developed/implemented associate work schedules, hiring/coaching/termination of associates, conducted annual associate evaluations
Staff Pharmacist
Walmart Stores, Inc.
10.1995 - 06.1996
- Assist/counsel patients, assist with inventory management, interpret/fill patient's prescriptions, communicate with local physicians/medical staff
Pharmacy Manager
Eckerd Drug
06.1994 - 10.1995
- Inventory management, supervise 15 staff, fill prescriptions, counseling, customers, communicating with local physicians, budgeting staff hours/salaries, forecast future sales/profits, collaborate with corporate/internal store management, developed/implemented associate work schedules, hiring/coaching/termination of associates, conducted annual employee evaluations
Education
Bachelor of Science - Pharmacy
Southwestern Oklahoma State University
Weatherford, OK01.1994
Skills
- Pharmacy law knowledge
- Conflict resolution ability
- Report development
- Fiscal budgeting
- Critical thinking
- Team building
- Project planning
- HIPAA compliance
- Quality assurance
- Inventory management
Certification
- CPR certification
- Immunization certified
Accomplishments
- 2008 Walmart Market Health and Wellness Director of the Year
- Sam Walton Achievement Award
Affiliations
- APhA member
- OPhA member
- Southwestern Oklahoma State University Alumni Association
Timeline
Market Health and Wellness Director
Walmart Stores,INC
10.2017 - Current
Regional Health and Wellness Director
Walmart Stores, Inc.
02.2010 - 09.2017
Market Health and Wellness Director
Walmart Stores, Inc.
12.2002 - 02.2010
Pharmacy Manager
Walmart Stores, Inc.
02.1998 - 12.2002
Pharmacy Manager
Walmart Stores, Inc.
06.1996 - 02.1998
Staff Pharmacist
Walmart Stores, Inc.
10.1995 - 06.1996
Pharmacy Manager
Eckerd Drug
06.1994 - 10.1995
Bachelor of Science - Pharmacy
Southwestern Oklahoma State University
Similar Profiles
Caroline FarrishCaroline Farrish
Consumables Department Manager at Walmart Stores,INCConsumables Department Manager at Walmart Stores,INC
DANA RODRIGUEZDANA RODRIGUEZ
Senior Talent Sourcer at Walmart Stores,INCSenior Talent Sourcer at Walmart Stores,INC
Lola TurnerLola Turner
Analyst at Walmart Stores,INCAnalyst at Walmart Stores,INC