Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Guillory

Pineville,LA

Summary

Dynamic and compassionate professional with experience at RadPartners, excelling in effective communication and patient care. Proven ability to manage high call volumes while maintaining confidentiality and fostering a welcoming environment. Skilled in behavior management and providing tailored support to individuals, enhancing overall patient and student experiences.

Overview

20
20
years of professional experience

Work History

Medical Receptionist

RadPartners
03.2025 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.

Unit Clerk

Central Louisiana Surgical Hospital
10.2024 - 03.2025
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
  • Answered multi-line telephone system, provided information, and directed calls.
  • Prepared admissions charts and scanned records.
  • Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
  • Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
  • Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.

Paraprofessional

RPSB
08.2005 - 09.2015
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.

Education

GED -

Avoyelles Adult Education
Marksville, LA

Skills

  • Behavior management
  • Effective communication
  • Helping students with special needs
  • Small group and individual assistance

Timeline

Medical Receptionist

RadPartners
03.2025 - Current

Unit Clerk

Central Louisiana Surgical Hospital
10.2024 - 03.2025

Paraprofessional

RPSB
08.2005 - 09.2015

GED -

Avoyelles Adult Education

Similar Profiles

CREATE PROFILE
Shannon Guillory