Shannon Gunter
Columbia,SC
Summary
Dynamic office manager with over 8 years of experience in customer service and administrative operations. Recognized for strong communication skills, attention to detail, and problem-solving capabilities. Committed to improving workflow efficiency and fostering positive client relationships.
Overview
12
12
years of professional experience
Work History
Office Manager
HealthSource Chiropractic
West Columbia , SC
08.2021 - 10.2025
- This is the same position and responsibilities as the previous years in which I held this job title.
Customer Service Representative
SouthernTouch Monograms
Lexington , SC
11.2020 - 08.2021
- Assisted customers with product selections and inquiries.
- Processed orders and managed customer accounts efficiently.
- Resolved customer complaints through effective communication and problem-solving.
- Collaborated with team members to improve service quality and workflow.
Data Input Specialist
Greg Schmitz
Columbia, SC
02.2019 - 02.2020
- Worked from home assisting multiple Chiropractic office with data input.
- Reviewed incoming documents for completeness and accuracy before entry.
- Entered insurance information into patient accounts.
- Verified insurance coverage.
- Handled denied insurance claims.
- Applied insurance payments and explanations in patient accounts.
Office Manager
HealthSource Chiropractic
West Columbia, South Carolina
12.2014 - 02.2019
- Managed office supplies inventory and ordered necessary materials for daily operations.
- Coordinated schedules and appointments for staff and executives efficiently.
- Assisted in maintaining office equipment by scheduling repairs and servicing.
- Implemented filing systems to enhance document retrieval for team members.
- Communicated with vendors to establish service agreements and maintain relationships.
- Ensured compliance with office policies by conducting regular audits of processes.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Provided training to new hires on office policies and procedures.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Resolved customer complaints or answered customers' questions.
CSA
Aspen Dental
Columbia, SC
01.2014 - 12.2014
- Assisted patients with scheduling appointments and managing dental records.
- Provided information on dental services and insurance options to clients.
- Handled patient inquiries via phone and in-person with professionalism.
- Maintained cleanliness and organization of the front desk area.
- Collaborated with dental staff to ensure smooth patient flow during visits.
- Processed patient payments and managed billing inquiries efficiently.
- Greeted customers and identified their needs.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
Education
Some College (No Degree) - Nursing
Newberry College
Newberry, SCSome College (No Degree) - Nursing
Midlands Technical College
West Columbia, SCVeterinary - Veterinary Assistant
Midlands Technical College
West Columbia, SCSkills
- Office administration
- Scheduling coordination
- Vendor management
- Account reconciliation
- Office supply management
- Customer relationship management
References
References available upon request.
Timeline
Office Manager
HealthSource Chiropractic
08.2021 - 10.2025
Customer Service Representative
SouthernTouch Monograms
11.2020 - 08.2021
Data Input Specialist
Greg Schmitz
02.2019 - 02.2020
Office Manager
HealthSource Chiropractic
12.2014 - 02.2019
CSA
Aspen Dental
01.2014 - 12.2014
Some College (No Degree) - Nursing
Newberry College
Some College (No Degree) - Nursing
Midlands Technical College
Veterinary - Veterinary Assistant
Midlands Technical College