SHANNON HADDAD
Clive
Summary
Aggressively pursuing a challenging position which will utilize my current skillset and capabilities as well as allow for personal and professional development.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Subrogation Specialist II
Farm Bureau Financial Services
2017 - 01.2025
- Hired 2017 Personal Lines claims, promoted to Express Claims Lead 2019, promoted to Subrogation Specialist II 2021.
- Identified and pursued recovery of funds from third party individuals and corporations due to unresloved claim payment. Analyzed state laws/statutes, contract language and corporate regulations to successfully negotiate and maximize financial recovery and reimbursement.
- Collaborated with legal teams to develop strategies for complex recovery cases.
Bartender/Server
Americana DSM
01.2012 - 01.2019
- Established and maintained guest relations in a fast-paced and multi-tasking environment. Skilled in anticipating needs and empathizing with a diverse customer base.
- Quickly identified and resolved problems/requests including follow up to assure complete satisfaction with outstanding upselling ability.cks food for appearance, temperature and portion size, and delivers orders in a timely matter while simultaneously maintaining cocktail service for all other servers and bartop patrons.
- Routinely managed 6+ table section on weekend/evening shifts and consistently achieved or surpassed sales goals.
Corporate Services Seasonal Employee
Farmer’s Mutual Hail Insurance
01.2013 - 04.2013
- Processed policy changes and entered new applications for multi-peril crop insurance. Displayed the ability to work independently and demonstrated exemplary time management skills by meeting strict deadlines while maintaining and exceeding corporate standards.
Esthetician
Sahar’s Salon and Day Spa
01.2006 - 01.2012
- Provided personalized skincare consultations to enhance client satisfaction and retention.
- Executed advanced facial treatments utilizing industry-leading products and techniques.
- Maintained compliance with health and safety regulations during all service procedures.
- Responsible for the care and maintenance of clients’ skin health through the use of treatments including facials, microdermabrasion, chemical peels, and Intense Pulse Light (IPL) treatments and product sales.
Education
Business Administration, Marketing
Grand View University
Des Moines, IA01-2010
Esthetics
Professional Cosmetology Institute
05.2005
Associates Degree - undefined
Des Moines Area Community College
01.2004
Skills
- Proficient in MS Word, Excel, PowerPoint, Millenium, and Mac and Aloha operating systems
Certification
Associate in Claims (AIC), Associate in General Insurance (AINS), Associate in Agriculture (AIG)
Timeline
Corporate Services Seasonal Employee
Farmer’s Mutual Hail Insurance
01.2013 - 04.2013
Bartender/Server
Americana DSM
01.2012 - 01.2019
Esthetician
Sahar’s Salon and Day Spa
01.2006 - 01.2012
Esthetics
Professional Cosmetology Institute
Associates Degree - undefined
Des Moines Area Community College
Subrogation Specialist II
Farm Bureau Financial Services
2017 - 01.2025
Business Administration, Marketing
Grand View University