Shannon Haehn
Bellingham,WA
Summary
Detailed Sales Representative well-known for turning problem accounts into long-term customers. Reliable and quick-paced. Proponent of team-based sales efforts.
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting Salon staff and customers with knowledgeable assistance. Enhance salon loyalty with unparalleled support.
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Creative in applying expertise in represented brands, to building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled product demonstrator and problem-solver.
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Overview
21
21
years of professional experience
Work History
Sales Consultant Representative
Salon Services & Supplies Inc.
Renton, WA
12.2011 - 12.2021
- Provided customer service and support to clients regarding their inquiries and complaints.
- Developed sales strategies to increase profit margins for salons.
- Generated leads through cold calling and networking activities.
- Conducted market research to identify potential new customers and target markets.
- Maintained a database of customer contact information and preferences.
- Performed data entry tasks related to sales and orders.
- Created marketing materials such as brochures, flyers, and promotional items for campaigns.
- Attended trade shows, conferences, and other events to promote products or services.
- Monitored competitor activity in the marketplace to stay up-to-date on industry trends.
- Resolved customer issues in a timely manner to ensure satisfaction levels remained high.
- Developed relationships with key salons in order to build brand loyalty.
- Participated in training sessions designed to enhance knowledge of products or services being sold.
- Demonstrated product features to align with customer needs.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed key customer relationships to increase sales.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Leveraged CRM system to manage sales activities and track sales performance.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Developed customized sales techniques to successfully sell and upsell services to new and existing salon clients.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Presented products and services to prospective and existing customers to meet client needs.
- Cleaned shelves, counters and tables to maintain organized salon retail areas.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Sales Representative
Malys
Irvine, CA
09.2000 - 05.2010
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Maintained accurate records of all sales and prospecting activities.
- Created detailed reports on daily, weekly, and monthly sales activity.
Education
Cosmetology - Hair And Beauty
Bellingham Beauty School
Bellingham, WA03-1981
High School Diploma -
Sehome High School
Bellingham, WA06-1980
Skills
- Client/vendor relations
- Team building
- Merchandising
- Account management
- Inventory control
- Sales reports
- Strong verbal skills
- Customer service
- Product/education/knowledge
Timeline
Sales Consultant Representative
Salon Services & Supplies Inc.
12.2011 - 12.2021
Sales Representative
Malys
09.2000 - 05.2010
Cosmetology - Hair And Beauty
Bellingham Beauty School
High School Diploma -
Sehome High School
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