Shannon Hahn
Nevada
Overview
15
15
years of professional experience
Work History
CPhT/Assistant Pharmacy Manager
NuCara Pharmacy
Nevada, IA
03.2010 - Current
- Kept prescription drugs and controlled substances safe and secure in pharmacy.
- Promoted pharmacy services to patients and medical providers.
- Liaised with physicians and patients on proper dosage and potential adverse drug interactions.
- Filled and dispensed 200 to 400 prescriptions daily.
- Collaborated with Pharmacy Manager to develop strategies for achieving sales goals and improving overall performance.
- Maintained smooth day-to-day operations of pharmacy and front end.
- Promoted the use of store rewards programs and special promotions to increase customer loyalty and retention.
- Streamlined pharmacy operations for increased efficiency through effective inventory management and staff scheduling.
- Optimized inventory organization and upkeep procedures.
- Handled insurance claims processing accurately, resolving discrepancies quickly to ensure timely prescription fulfillment for patients.
- Implemented systems that reduced medication errors significantly within the pharmacy operations.
- Supervised work of pharmacy clerk and technicians to optimize service quality and productivity.
- Responded to telephone calls and efficiently filled prescriptions.
- Oversaw orders and shipments as scheduled.
- Developed positive relationships with both customers and colleagues fostering a collaborative work environment.
- Participated in community outreach events promoting health education awareness alongside other healthcare professionals.
- Managed high volume of prescriptions daily, prioritizing urgent orders to meet patient needs without compromising quality or safety standards.
- Created and modified weekly schedules for staff.
- Optimized workflow processes to reduce wait times for patients while maintaining accuracy in dispensing medications.
- Coordinated closely with healthcare providers for medication clarification or dosage adjustments as necessary.
- Implemented new customer service policies to maximize satisfaction and loyalty.
- Mixed, compounded, and dispensed various medications.
- Trained new pharmacy team members on proper procedures and company policies, ensuring consistent quality of service.
- Supported Pharmacy Manager in conducting regular audits to maintain compliance with state laws and corporate guidelines.
- Improved patient satisfaction by providing efficient and accurate prescription filling services.
- Assisted in maintaining a clean, organized, and safe work environment, adhering to company standards and regulations.
- Increased patient adherence rates by offering medication reminders through phone calls or text messages.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Collaborated with store manager to maintain daily operations.
- Trained pharmacy interns and newly hired pharmacy technicians.
Education
Associated Of Applied Arts - Photography
Hawkeye Community College
Waterloo, IA05.1996
High School Diploma - General Studies
Dike-New Hartford
Dike, IA05.1994
Timeline
CPhT/Assistant Pharmacy Manager
NuCara Pharmacy
03.2010 - Current
Associated Of Applied Arts - Photography
Hawkeye Community College
High School Diploma - General Studies
Dike-New Hartford