Shannon Hahn

Work History

NMCI ACTR

Delphinus Engineering

Norfolk, Virginia

10.2022 - Current

Facilitate the creation of new IT service requirements and with the review, interpretation, evaluation, and reporting of all technical facets of the NGEN operation.
Suggest initial and revised contract Task Orders to meet the site's IT readiness needs.
Review and confirm the NGEN contract's voice, video, and data services in accordance with the specified technical parameters.
Ensure compliance of facilities and operations with all environmental regulations.
Coordinate and manage IT contract support services for CNSL.
Supervise the contract development for hardware, software, and communication systems installation plans, taking into account the most recent techniques and the interface/compatibility prerequisites for existing equipment, including multi-vendor interconnections.
Plan and schedule the implementation of new or updated hardware, operating systems, and application software.
Ensure that all technical elements of the NGEN Information Technology service agreements are implemented accurately.
Represent CNSL in validating contractor compliance with pre-specified Service Level Agreements (SLAs)
Act as the initiator, facilitator, and coordinator for the resolution of technical issues on behalf of CNSL, its subordinate commands, and the NGEN contractor, utilizing scheduled meetings and individual contacts.
Serve as Asset Manager by containing detailed inventory information for all NMCI assets and asset information from NET and Asset Manager Tool.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Completed routine maintenance and repair.
Recognized by management for providing exceptional customer service.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Engineering Technician IV

CACI International, Inc

Norfolk, Virginia

02.2020 - 10.2022

Assist in the functions, duties, and responsibilities of the Chief Information Officer (CIO) in the following areas: Acquired Purebred Agent certification to aid in troubleshooting, activating, and managing Government Furnished Equipment (GFE) iPhones.
Assist the Contract Technical Representative (CTR) with NIPR/SIPR CPU network updates and troubleshoot various issues that do not necessitate direct NMCI Help Desk support.
Submit NMCI trouble tickets for account issues.
Maintaining updated distribution lists/groups on NIPR and SIPR is essential for assistance. A NET account has been acquired to submit requests for external shipboard email addresses.
Deliver prompt technical support to CNSL staff to aid the CNSL readiness assessment mission.
Providing administrative support to the N6 directorate for 61 personnel, including military, civilian, and contractors.
Compose official documents, spreadsheets, and communications. Examine documents specific to the directorate to verify adherence to Navy and Government Publishing Office (GPO) writing standards.
Organize the schedules of the N6, N6A, and N6 directorates to guarantee representation and full support at all meetings.
Ensure the maintenance of COMNAVSURFLANT War Fighting Improvement Program (WFIP) messages and their timely update and dissemination to the Fleet via NIPR/SIPR networks.
Create and submit final drafts of N6 directorate documents and Naval Messages following the SORM 5400 Series, using the Navy Correspondence Manual, Naval Telecommunications Manual (NTP 3), Common Messaging Processing (CMP) format, and adhering to all other relevant instructions to support COMNAVSURFLANT's operational mission.
Facilitate an interface between the directorate and iCNSL support, which includes managing requests and approvals for conference room bookings and coordinating telecommunication meetings.
Develop, update, and disseminate N6's COMNAVSURFLANT-specific information on the iCNSL portal, which includes the weekly upload of the SIMRAD spreadsheet.
Currently holding a Secret Clearance Certification and a certification for using Mobile Devices in a DoD Environment as a DoD PKI Purebred Agent. Responsibilities include checking transmittals for proper clearances, and routing mail and messages to designated terminals.
Prepare Combat Systems Readiness packages for Prospective Commanding Officers (PCO) and Prospective Executive Officers (PXO) for TYCOM Indoctrination.
Develop and uphold internet and intranet sites to distribute information across COMNAVSURFLANT headquarters, as well as to all ashore and afloat claimant commands.
Prepare Officer FITREP Reports for signature.
Properly format Officer and Enlisted Evaluations/Awards for approval, and signature.
Collect and format all positional Command History and SORM inputs from N6 directorate.
Coordinate scheduled appointments for reservation of telephone dial-in, VTC, SVTC, and conference rooms.
Receive, assign, and track Command Tasking System (CTS) taskers from ECH II on NIPR/SIPR.

Patient coordinator

Plastic Surgery Center of Hampton Roads

Newport News, Virginia

04.2015 - 02.2020

Welcome new patients to practice by providing introductory information session and consultation
Completed all data entry and patient check in/out accurately and efficiently
Collected and recorded patient payments
Managed surgical schedules for practicing surgeons
Initiated outbound phone calls to prospective patients
Anticipated patients' needs and responded with appropriate, high-level care
Maintained and prioritized patient scheduling
Communicated with and developed strong working relationships with patients as well as all team members.

Summary

Overview

Work History

NMCI ACTR

Engineering Technician IV

Patient coordinator

Education

High School Diploma -

Skills

Certification

Timeline

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