Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Hale

Defiance,OH

Summary

Personable Technology Specialist with 8 years' success employing technological expertise to assist businesses. Adept in providing high-quality technical support by troubleshooting, resolving issues and communicating results to the user. Gifted listener and problem-solver with a penchant for determining best plan of action and most effective solutions.

Overview

6
6
years of professional experience

Work History

Engineering Technology Specialist

Soil And Water Conservation District
12.2022 - Current

Data-Driven Project Optimization:

Monitored and measured civil engineering project performance, providing detailed weekly and monthly reporting. Leveraged analytical skills to offer recommendations for continuous improvement, ensuring efficient project execution and optimization.

Multifaceted Project Management:

Executed ownership and organization of civil engineering projects, exercising a deep understanding of various platforms, product variations, and technical business logic.

Strategic Analysis and Compliance:

Crafted and managed targeted strategies for civil engineering projects, collaborating with internal and external teams. Ensured compliance with industry regulations and standards, auditing live projects to troubleshoot and resolve issues promptly.

Sales Consultant/Business Office Associate

CarMax
08.2021 - 12.2022

Tech-Forward Sales Expertise:

Thrived in a tech-forward environment, leveraging knowledge of web technology and solutions to enhance dealership sales strategies. Demonstrated proficiency in Excel and advanced formulas for effective data analysis.

Automotive Sales and Marketing Experience:

Possessed years of experience in sales and marketing within the automotive retail industry, demonstrating a deep understanding of retail marketplaces, margin, omni-channel sales, and overall retail strategy.

Strategic Product Category Management:

Crafted and managed targeted product category strategies, collaborating closely with the sales and merchant teams. Executed ownership of marketplace channels, demonstrating a deep understanding of product variations and sales strategies to maximize revenue.

Financial Administrator/Business Analyst

Ideal Group
11.2018 - 12.2022

Data Governance and Security Compliance:

Ensured strict compliance with data privacy and security regulations. Showcasing a commitment to maintaining a secure and compliant environment for financial data.

Reports and Analytics Expertise:

Developed and maintained reports, dashboards, and documentation within business software, demonstrating proficiency in reporting and analytics tools such as Prism Analytics.

IT Partnership for Finance Software:

Spearheaded IT support for Finance areas in SAP, overseeing company reporting, Expenses, Procurement, and Projects. Collaborated closely with stakeholders to translate business needs into precise system requirements.

Economic Development Internship

Habitat For Humanity
05.2021 - 08.2021

Strategic Economic Development Support:

Serve as a key player in supporting economic development initiatives at Habitat for Humanity, focusing on areas such as community development, financial planning, and project implementation. Collaborate with internal stakeholders to understand the economic needs of communities served by Habitat for Humanity.

Compliance and Governance:

Ensure compliance with relevant data privacy and security regulations, particularly those related to financial data within the organization's systems. Uphold best practices in data governance, security, and compliance to contribute to the effective and responsible management of economic development data.

Continuous Improvement and Reporting:

Participate in regular audits and data analysis to ensure accuracy and integrity within the systems, making recommendations for enhancements and improvements along the way.

Cafe Server

Olive Garden Restaurant
11.2020 - 08.2021

Customer-Focused Service:

Deliver exceptional customer service in a fast-paced environment, ensuring customer satisfaction and creating memorable experiences. This was translated into being able to focus effectively monitoring and measuring service performance to enhance customer engagement.

Efficient Task Execution:

Execute tasks with a great work ethic, moving with a sense of urgency. This aligns with responsibilities such as creating and organizing bundle listings, managing product presentations, and troubleshooting live listings to ensure smooth operations and sales growth.

Adaptability and Multitasking:

Thrive in a fast-paced, ever-changing environment by showcasing an ability to multitask and think outside the box. This ability is crucial for coordinating projects, optimizing feeds, and managing technical business logic within the channel management solution.

Dairy Farm Hand

Bok Jersey Farm
10.2017 - 07.2020

WOWs the Cows (Customers):

Demonstrated a deep passion for creating exceptional experiences for the dairy herd. Ensured their well-being, health, and comfort, translating this dedication to providing excellent care for the "customers" on the farm.

Gets Things Done on the Farm:

Exhibited a great work ethic in the demanding and time-sensitive environment of a dairy farm. Operated with a sense of urgency, completing tasks efficiently, from milking routines to maintaining equipment, ensuring the smooth operation of daily farm tasks.

Develops the Future of the Herd and Farm:

Committed to the pursuit of personal and professional growth within the dairy farming industry. Actively sought opportunities to enhance knowledge and skills, contributing to the sustainable development and future success of the farm. Shared insights and mentored colleagues to foster collective growth.

Education

Bachelor of Arts - Economics

The Ohio State University
Columbus, OH
05.2023

Skills

  • Analytic data management
  • Advanced in R software, Power BI, Stata, and Excel
  • Budget Planning and Administrative
  • Maintaining Network Security
  • Advanced SEO Knowledge
  • Workday Pro certification in Finance
  • Workday Expertise
  • IT and Security Management

Timeline

Engineering Technology Specialist

Soil And Water Conservation District
12.2022 - Current

Sales Consultant/Business Office Associate

CarMax
08.2021 - 12.2022

Economic Development Internship

Habitat For Humanity
05.2021 - 08.2021

Cafe Server

Olive Garden Restaurant
11.2020 - 08.2021

Financial Administrator/Business Analyst

Ideal Group
11.2018 - 12.2022

Dairy Farm Hand

Bok Jersey Farm
10.2017 - 07.2020

Bachelor of Arts - Economics

The Ohio State University
Shannon Hale