Shannon Haley
Lockport,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Airport Operations/Customer Service
JetBlue Airways
Cheektowaga, New York
08.2006 - Current
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Teller Supervisor
First Niagara Bank
Lockport, New York
11.2004 - 07.2006
- Examined tellers' reports of daily transactions for accuracy.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted cash drawers and made bank deposits.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
Assistant Manager
Hollywood Video
Lockport, New York
09.2002 - 11.2004
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Secretary
Viola, Cummings & Lindsay
Lockport, New York
01.2000 - 01.2001
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Diligently edited legal correspondence for grammar and spelling.
- Transcribed legal documents and phone conversations.
Education
High School Diploma -
Lockport High School
Lockport, NY06.2000
Skills
Efficient, motivated and detail orientated
Upbeat and positive personality
Creative problem solving
Computer Proficiency
Microsoft Office Suite
Timeline
Airport Operations/Customer Service
JetBlue Airways
08.2006 - Current
Teller Supervisor
First Niagara Bank
11.2004 - 07.2006
Assistant Manager
Hollywood Video
09.2002 - 11.2004
Secretary
Viola, Cummings & Lindsay
01.2000 - 01.2001
High School Diploma -
Lockport High School
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