SHANNON HALLER

Efficiently managing surgical schedules ensures optimal patient care. Careful coordination maximizes operating room utilization and minimizes delays. A well-structured system streamlines communication between surgeons, staff, and patients. Prioritizing urgency while respecting surgeon preferences is crucial for smooth operations. Effective scheduling contributes to a positive surgical experience for everyone involved.

• Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
• Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
• Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.

• Provided clerical support, addressing routine, and special requirements.
• Encouraged and mentored employees to boost performance and remove process inefficiencies.
• Trained new-hires on medical procedures to better service customers.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
• Coached employees through day-to-day work and complex problems.
• Developed procedures to establish accurate and organized check-in and check-out processes.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Coordinated with facilities to set up surgeries for Grafton City Hospital and Mongeneral Hospital.
• Verified insurance coverage and obtained pre-authorizations.
• Expertly managed planning, scheduling, and coordination of outpatient procedures.
• Checked patients in and out and collected payments.
• Educated patients about surgeries and provided treatment plan documentation.
• Communicated surgery requirements to nursing teams for smooth operation delivery.
• Arranged pre-operative and post-operative appointments for surgical patients.
• Updated patient records to reflect upcoming surgeries and medical histories.
• Collated pre-operative lab and imaging results to facilitate surgery planning.
• Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
• Resolved scheduling conflicts to maintain high-quality patient services.
• Registered and verified patient records before triage with most up-to-date information.
• Performed various administrative tasks by filing, copying and faxing documents.
• Obtained payments from patients and scanned identification and insurance cards.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Prepared and processed patient referrals and transfer requests.
• Assisted with medical coding and billing tasks.
• Received and routed laboratory results to correct clinical staff members.
• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
• Sorted, opened, and routed mail and deliveries to meet business requirements.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

• Documented medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.