Summary
Overview
Work History
Education
Skills
References
Timeline
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Shannon Hamet

Commercial Account Executive
Greenville,SC

Summary

As an experienced Commercial Lines Account Manager, with over 20 years experience and a track record of success, I have consistently exceeded all goals and provided excellent customer service. I have developed strong skills in service, retention and sales. My expertise includes customer relationship management, problem-solving, effective communication and collaboration. I have a proven ability to adapt to new situations..

In my current role as an Account Executive with Priority Insurance, I have successfully resolved complex customer issues and maintained a high level of customer satisfaction. I am now seeking a new opportunity to utilize my skills and experience to provide superior service and drive client retention as a Commercial Lines Account Executive.

Overview

13
13
years of professional experience

Work History

Commercial Lines Account Executive

Priority Insurance, LLC
09.2015 - Current
  • As a Commercial Lines Account Executive at Priority Insurance, LLC, I am responsible for driving sales, building strong business relationships, providing excellent customer service and promoting client retention
  • I currently work with 160-180 commercial clients of various sizes to offer tailored solutions that meet their insurance needs
  • I am knowledgeable in all facets of the commercial industry, such as retail, restaurant, construction, residential, etc.
  • My customer service duties include but are not limited to: processing endorsements, filing claims and providing certificates of insurance
  • My remarketing and rewriting duties are as follows: conducting annual reviews of existing policies to update information, prepare updated applications & requote accounts with multiple carriers, including E & S markets
  • Once the accounts are remarketed successfully, I negotiate contracts and terms of sale with potential customers and collect premiums on or before effective date of coverage. I also prepare additional quotes for current clients to upsell products and services, further solidifying retention
  • I consistently exceed sales & retention goals, while ensuring customer satisfaction through my strong communication and presentation skills
  • I am flexible and adaptable, allowing me to effectively handle various insurance products and provide critical thinking and problem-solving to address client needs.






Customer Service and Sales

State Farm Insurance
10.2013 - 09.2015
  • As a Customer Service and Sales representative at State Farm Insurance, I provided exceptional customer service and sales support to clients
  • I assisted customers in selecting insurance products that met their needs and provided solutions for their insurance queries
  • I consistently exceeded sales targets and ensured customer satisfaction through my strong communication and interpersonal skills.

Sales Associate

William Wyatt Insurance Agency
10.2010 - 09.2013
  • As a Sales Associate at William Wyatt Insurance Agency, I played a key role in driving sales and supporting the customer base
  • I assisted clients in selecting insurance policies and provided exceptional customer service
  • I consistently exceeded sales targets and ensured customer satisfaction through my strong communication and sales skills.

Education

Associate Degree - Business and Human Resources

DeVry University

Business Administration Major -

Southern Wesleyan University

Skills

Expert Microsoft Officeundefined

References

References available upon request

Timeline

Commercial Lines Account Executive

Priority Insurance, LLC
09.2015 - Current

Customer Service and Sales

State Farm Insurance
10.2013 - 09.2015

Sales Associate

William Wyatt Insurance Agency
10.2010 - 09.2013

Associate Degree - Business and Human Resources

DeVry University

Business Administration Major -

Southern Wesleyan University

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Shannon HametCommercial Account Executive