Shannon Hamet
Commercial Account Executive
Greenville,SC
Summary
As an experienced Commercial Lines Account Manager, with over 20 years experience and a track record of success, I have consistently exceeded all goals and provided excellent customer service. I have developed strong skills in service, retention and sales. My expertise includes customer relationship management, problem-solving, effective communication and collaboration. I have a proven ability to adapt to new situations..
In my current role as an Account Executive with Priority Insurance, I have successfully resolved complex customer issues and maintained a high level of customer satisfaction. I am now seeking a new opportunity to utilize my skills and experience to provide superior service and drive client retention as a Commercial Lines Account Executive.
Overview
13
13
years of professional experience
Work History
Commercial Lines Account Executive
Priority Insurance, LLC
09.2015 - Current
- As a Commercial Lines Account Executive at Priority Insurance, LLC, I am responsible for driving sales, building strong business relationships, providing excellent customer service and promoting client retention
- I currently work with 160-180 commercial clients of various sizes to offer tailored solutions that meet their insurance needs
- I am knowledgeable in all facets of the commercial industry, such as retail, restaurant, construction, residential, etc.
- My customer service duties include but are not limited to: processing endorsements, filing claims and providing certificates of insurance
- My remarketing and rewriting duties are as follows: conducting annual reviews of existing policies to update information, prepare updated applications & requote accounts with multiple carriers, including E & S markets
- Once the accounts are remarketed successfully, I negotiate contracts and terms of sale with potential customers and collect premiums on or before effective date of coverage. I also prepare additional quotes for current clients to upsell products and services, further solidifying retention
- I consistently exceed sales & retention goals, while ensuring customer satisfaction through my strong communication and presentation skills
- I am flexible and adaptable, allowing me to effectively handle various insurance products and provide critical thinking and problem-solving to address client needs.
Customer Service and Sales
State Farm Insurance
10.2013 - 09.2015
- As a Customer Service and Sales representative at State Farm Insurance, I provided exceptional customer service and sales support to clients
- I assisted customers in selecting insurance products that met their needs and provided solutions for their insurance queries
- I consistently exceeded sales targets and ensured customer satisfaction through my strong communication and interpersonal skills.
Sales Associate
William Wyatt Insurance Agency
10.2010 - 09.2013
- As a Sales Associate at William Wyatt Insurance Agency, I played a key role in driving sales and supporting the customer base
- I assisted clients in selecting insurance policies and provided exceptional customer service
- I consistently exceeded sales targets and ensured customer satisfaction through my strong communication and sales skills.
Education
Associate Degree - Business and Human Resources
DeVry University
Business Administration Major -
Southern Wesleyan University
Skills
Expert Microsoft OfficeAbility to Work in a TeamExpert Insurance Account ManagerExpert Communication
Customer Relationship Management
Contract Negotiation
Needs Assessment
Account Servicing
Client Relationship Building
Interpersonal Skills
Written and Verbal Communication
Relationship Building and Management
Customer Rapport
References
References available upon request
Timeline
Commercial Lines Account Executive
Priority Insurance, LLC
09.2015 - Current
Customer Service and Sales
State Farm Insurance
10.2013 - 09.2015
Sales Associate
William Wyatt Insurance Agency
10.2010 - 09.2013
Associate Degree - Business and Human Resources
DeVry University
Business Administration Major -
Southern Wesleyan University