Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Hamilton

Lauderhill,FL

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

11
11
years of professional experience

Work History

Medicare Enrollment Specialist (contract)

Nations Benefits
Plantation, FL
12.2023 - 01.2024
  • Research complex issues across multiple databases and work with support resources to own the resolution of all customer issues and anticipate their future needs or potential opportunities to improve the experience.
  • Provided detailed explanations of Aetna and Elevance supplemental benefits, and services to customers.
  • Activated members supplemental benefit cards
  • Assisted members with placing orders on OTC member portal.
  • Provided a listening ear for all members. Showed empathy

Debris Monitor (Fema Contract)

Metric
Live Oak, FL
09.2023 - 12.2023
  • Communicated with supervisors regarding any potential hazards or risks associated with the job sites.
  • Prepared daily reports on progress of debris removal projects.
  • Ensured that all necessary permits were obtained before beginning each project.
  • Performed project monitoring and air sampling for lead, mold and asbestos.
  • Coordinated with contractors and subcontractors to ensure efficient completion of tasks.
  • Maintained records of waste material collected from job sites for disposal purposes.
  • Performed basic calculations and computer data entry.
  • Monitored debris removal activities to ensure compliance with safety regulations.

Derbis Monitor (Fema Contract)

CDR Maguire
Fort Myers Beach, FL
03.2023 - 09.2023
  • Monitored work areas for functionality and removed obstacles for safety.
  • Followed Verbal and written directions
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Monitored demolitions of houses, trailers, boats and loading of debris.
  • Monitored DMS sites completing temporary disposal, load tickets, and final disposal.
  • Used handheld device to complete tickets

Installation Coordinator

Ferguson Enterprises LLC
Coral Springs, FL
03.2022 - 03.2023
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Conducted pre-installation meetings to review plans and schedules with customers and internal teams.
  • Inspected completed work to assess quality and identify skill gaps.
  • Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
  • Provided technical support to customers during the installation process as needed.
  • Entered data into computer applications, utilized Genesys and teams to communicate with customers.

Specialty Order Writer

Whole Food Market
Pembroke , FL
12.2019 - 03.2022
  • Generated purchase orders based on forecasted demand and current stock levels.
  • Monitored orders to ensure accuracy, timeliness, and completeness.
  • Managed back-orders by communicating regularly with vendors about product availability.
  • Received customer orders through various channels including telephone, fax, email, and web portal.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Cross merchandise throughout store.

Specialty Associate Team Leader

Whole Food Market
New York, NY
08.2012 - 11.2019
  • Maintained records related to sales for store management.
  • Computed purchases and received and processed cash or credit payment.
  • Collaborated with vendors on special promotions or events related to specialty products.
  • Coached, mentored, and evaluated associate performance.
  • Participated in weekly team meetings to discuss goals, objectives, successes, and challenges.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Developed effective communication plans between the Specialty Team and other departments within the store.
  • Tracked employee attendance records while ensuring adequate staffing levels at all times.
  • Greeted customers to determine wants or needs.
  • Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

Some College (No Degree) - Computer Information Systems

New York City College of Technology of The City University of New York
Brooklyn, NY

AA Transfer - Computer Engineering

Central Piedmont Community College
Charlotte, NC

Skills

  • Telephone Etiquette
  • Data Compilation
  • Appointment Scheduling
  • Payment Collection
  • Schedule Management
  • Mentoring
  • Documentation and Reporting
  • Complaint Resolution
  • Cash Handling
  • Staff Training
  • Problem-Solving
  • Records Management
  • Ordering Supplies
  • Customer Service
  • Inventory Control
  • MS Office
  • Attention to Detail
  • Computer Proficiency
  • Adaptive Team Player
  • De-Escalation Techniques

Timeline

Medicare Enrollment Specialist (contract)

Nations Benefits
12.2023 - 01.2024

Debris Monitor (Fema Contract)

Metric
09.2023 - 12.2023

Derbis Monitor (Fema Contract)

CDR Maguire
03.2023 - 09.2023

Installation Coordinator

Ferguson Enterprises LLC
03.2022 - 03.2023

Specialty Order Writer

Whole Food Market
12.2019 - 03.2022

Specialty Associate Team Leader

Whole Food Market
08.2012 - 11.2019

Some College (No Degree) - Computer Information Systems

New York City College of Technology of The City University of New York

AA Transfer - Computer Engineering

Central Piedmont Community College

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