Shannon Hamilton
Columbus,OH
Summary
Driven by a goal-oriented approach, I significantly enhanced member retention and satisfaction at The Standard through personalized support and strategic improvements. My expertise in data entry and building relationships facilitated streamlined processes and increased sales targets at Anthem. Achieved notable customer satisfaction at Sedgwick by mastering high call volumes with patience and efficiency.
Overview
4
4
years of professional experience
Work History
Membership Representative
The Standard
06.2023 - 08.2024
- Improved member retention rates through consistent communication, personalized support, and addressing individual needs.
- Conducted thorough research on industry trends and competitor offerings to continuously improve membership packages and add value for members.
- Collaborated with internal teams to develop promotional campaigns that effectively communicated the value of memberships to target audiences.
- Enhanced overall member satisfaction by conducting regular surveys, analyzing feedback, and implementing improvements accordingly.
Membership Rep Enrollment and Billing
Anthem
06.2023 - 07.2024
- Streamlined the membership renewal process, resulting in higher renewal rates and reduced administrative workload.
- Worked closely with the marketing team to align messaging, branding, and collateral materials for a cohesive representation of the organization''s value proposition.
- Developed strong relationships with community partners to increase brand awareness and expand referral networks for potential members.
- Consistently exceeded monthly sales targets by proactively identifying upsell opportunities within existing membership base.
Sedgwick CSR
Sedgwick Claims Management
01.2021 - 02.2022
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Diploma - STNA
SWCS Career Academy
Grove City, OH01.2011
Skills
- Patience and Tolerance
- Goal-Oriented
- Building Relationships
- Data entry proficiency
Timeline
Membership Representative
The Standard
06.2023 - 08.2024
Membership Rep Enrollment and Billing
Anthem
06.2023 - 07.2024
Sedgwick CSR
Sedgwick Claims Management
01.2021 - 02.2022
Diploma - STNA
SWCS Career Academy