Shannon Hampton
Carlisle,OH
Summary
Detail-oriented Collections Manager familiar with regulatory and legal guidelines addressing collections procedures. Establishes effective department workflow and maximizes employee compliance, productivity and success in resolving payment issues.
Overview
11
11
years of professional experience
Work History
Credit/Collections Account Manager
GoKeyless
03.2021 - Current
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Accessed credit records to evaluate customer credit histories.
- Collaborated with cross-functional teams to address customer disputes and resolve billing issues promptly.
- Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Office Manager
GoKeyless
03.2021 - Current
- Created, maintained and updated filing systems for paper and electronic documents.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Collections Agent
SNACC
05.2013 - 10.2019
- Increased productivity levels through efficient time management and prioritization of daily tasks.
- Maintained high volume of calls and met demands of busy and productive group.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
Collection Supervisor
Lendly
03.2020 - 02.2021
- Increased recovery rates by developing tailored payment plans that catered to individual debtor circumstances.
- Negotiated payment arrangements with clients experiencing financial difficulties, demonstrating empathy and understanding while maintaining a firm commitment to recovering outstanding debt balances.
- Worked with legal resources and recovery teams to manage default issues.
- Researched and resolved accounts payable discrepancies.
Education
Accounting And Finance
Sinclair Community College
Dayton, OHNursing
Hondros College of Nursing
Dayton, OHSkills
- Data Analytics
- Cost reviewing
- Internal Auditing
- Coordinating paperwork
- Cross-Functional Collaboration
- Processing payments
- Vendor Management
- Prioritizing workflows
- Account Servicing
- Customer Needs Assessment
- Collections expertise
- Client Relations
Timeline
Credit/Collections Account Manager
GoKeyless
03.2021 - Current
Office Manager
GoKeyless
03.2021 - Current
Collection Supervisor
Lendly
03.2020 - 02.2021
Collections Agent
SNACC
05.2013 - 10.2019
Accounting And Finance
Sinclair Community College
Nursing
Hondros College of Nursing
Similar Profiles
Chad SwainChad Swain
Director of Customer Experience CX at GoKeylessDirector of Customer Experience CX at GoKeyless
Frank Richard Boerger IVFrank Richard Boerger IV
Sales Executive Key Account Manager at GoKeylessSales Executive Key Account Manager at GoKeyless
Denis JacobDenis Jacob
Accounts Administrator at GoKeylessAccounts Administrator at GoKeyless
David FletcherDavid Fletcher
Juvenile Detention Specialist at Southwest Oklahoma Juvenile CenterJuvenile Detention Specialist at Southwest Oklahoma Juvenile Center
Rocky BishirRocky Bishir
Assistant Superintendent at Graphic Packaging InternationalAssistant Superintendent at Graphic Packaging International