Summary
Work History
Skills
Timeline
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Shannon Hampton

Davenport,FL

Summary

Results-driven professional with extensive experience in credit management and collections. Adept at assessing credit risk and enhancing financial performance through strategic partnerships and effective dispute resolution. Proven track record in leading teams and improving operational efficiencies, driving down bad debt, and fostering strong client relationships.

Work History

Area Credit Manager

Winsupply Inc
  • Managed overdue accounts for multiple local companies to ensure financial health.
  • Provided leadership and strategic support to local company presidents.
  • Reviewed credit applications and assessed individual risks to extend appropriate credit.
  • Revitalized relationship with APCO Supply Indianapolis, significantly improving collections.
  • Collaborated with Portland Winair's president to align interests and enhance account management.
  • Achieved measurable improvements in financial position for local companies.

Creator/Collections Account Manager

GoKeyless
  • Accessed credit records to evaluate customer credit histories.
  • Collaborated with cross-functional teams to address customer disputes and resolve billing issues promptly.
  • Supervised invoice processing, purchase orders, expense reports, credit memos, and payment transactions.
  • Performed banking, business administration, and financial tasks to guarantee five-star service for customers.
  • Recruited, interviewed, and hired employees while implementing a mentoring program to promote positive feedback and engagement.
  • Developed and maintained successful relationships with vendors, suppliers, and contractors.
  • Managed a successful team of collectors, driving down overall bad debt.
  • Assisted in establishing credit and collections policy, improving billing process efficiency, resulting in cash flow enhancement and reducing collections backlog from $2.6 million to under $200,000.

Collections Supervisor

SNAAC
  • Increased productivity levels through efficient time management and prioritization of daily tasks.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Monitored customer accounts for payment delinquency and initiated collection efforts.
  • Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
  • Collaborated with legal resources and recovery teams to manage default issues.
  • Received Rookie of the Year award for ability to collect on accounts and manage team of collectors.

Skills

  • Credit risk assessment
  • Collections management
  • Dispute resolution
  • Relationship building
  • Team leadership
  • Policy development
  • Financial analysis
  • Operational efficiency
  • Cross-functional collaboration
  • Account management

Timeline

Area Credit Manager

Winsupply Inc

Creator/Collections Account Manager

GoKeyless

Collections Supervisor

SNAAC

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Shannon Hampton