Shannon Hanley
Towson,MD
Summary
Detail-oriented professional with experience in offering detailed skills. Proven ability to manage multiple projects and prioritize tasks to meet deadlines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills eager to be a part of a team. Ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Case Manager Specialist
TASC
05.2014 - Current
- Built and established relationships with clientele to improve future business opportunities.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Managed multiple high-priority projects simultaneously, ensuring that all deadlines were met without compromising document quality.
- Ensured compliance with regulatory requirements by diligently updating documentation according to changing guidelines.
- Produced on-time communications in support of new product submissions for regulatory agencies.
- Conducted regular audits of existing documentation to identify gaps or outdated information, keeping all materials current and relevant.
- Managed regulatory requirements and audit support needs by completing and submitting accurate paperwork.
- Remained informed on current regulations, especially concerning research industry and document creation.
- Transmitted documents, organized revisions and tracked changes.
- Promoted efficient document processing by maintaining orderly and clean control room.
Implementation Specialist
HFS Benefits
08.2007 - 04.2014
- Facilitated new clients experience with the company
- Inputted all information to systems
- Handed off to Client Relationship Manager with specification details
- Conducted enrollment meetings and employee benefit fairs for clients
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Sent sales proposal's
- Present as a someone to go to with any client questions
- Endured that any client requests/problems were adhered to efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor of Arts - Engligh
Washington College
Chestertown, MD05.2024
Skills
- Business Processing Specialist
- Strong Work Ethic
- Client Relationship Building
Managerial skills in restaurants
2005: Assistant Restaurant Manager
Restaurant Manager and Assistant Manager
Worked as an assistant manager to 6 days/nights a week. First one to greet guests, maintained a positive presence with our staff, ensured everything was cleaned, and closed locking the door. Years later in a daytime position was trained to be a bookkeeper managing daily financial service, input, records, from companies delivery food/toiletries/paper/glasses/utensils, catering to off site events by myself, processing payroll, and helping with serving food, and staying a daily present in the restaurant.
Timeline
Case Manager Specialist
TASC
05.2014 - Current
Implementation Specialist
HFS Benefits
08.2007 - 04.2014
Bachelor of Arts - Engligh
Washington College
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