Shannon Hanson
Redmond,OR
Summary
Professional with extensive experience in clinical office environments, coordinating communication among patients, providers, billing staff, and insurers. Efficiently delivering exceptional customer service while ensuring compliance with HIPAA regulations. Strong organizational skills and attention to detail enhance operational efficiency and patient satisfaction.
Overview
9
9
years of professional experience
Work History
Medical Biller, Accounts Receivable
INOVIA Vein Specialty Centers
Bend, OR
02.2023 - Current
- Analyze medical coding issues, identify errors, and correct denied claims as needed.
- Apply HIPAA regulations while managing patient information to ensure compliance.
- Assist in training new staff on billing procedures and software utilization.
- Collaborate with healthcare providers to resolve billing inquiries and discrepancies.
- Complete and submit appeals for denied claims.
- Coordinate communications between patients, billing staff, and insurance carriers.
- Manage accounts receivable to secure timely payments from patients, and insurers.
- Review medical records for billing accuracy and compliance with regulations.
Scheduling Account Manager
FlexForce Medical Staffing
Sisters, OR
02.2022 - 02.2023
- Administered COVID tests for staff.
- Answered calls, emails, and texts from clients and staff, including after hours.
- Arranged lodging for traveling staff.
- Handled workers' compensation claims for injured staff.
- Held interviews, checked references, and conducted background checks for new hires.
- Maintained positive relationships with clients and staff.
- Managed daily client orders and updated workforce portal with shift requirements.
- Trained new employees on employee handbook and workforce portal usage.
Administrative Office Manager/Lead AR Specialist
Rebound Physical Therapy & Sports Performance
Redmond/Bend, OR
07.2017 - 03.2022
- Collected patient information and scheduled appointments efficiently.
- Communicated with insurance providers to expedite claim resolutions.
- Coordinated patient appointments and staff schedules to optimize utilization.
- Handled email and phone communications from patients, providers, and insurers.
- Managed patient check-in effectively, and provided a welcoming experience.
- Oversaw electronic health record systems for accurate patient data management.
- Processed payroll by verifying timesheets and submitting promptly.
- Trained new staff on office software tools and administrative procedures.
Education
High School Diploma -
Sisters High School
Sisters, ORCentral Oregon Community College
Bend, ORSkills
- 10-key, by touch
- EMR systems and HIPAA compliance
- Customer service excellence
- Highly organized
- Keyboarding: 73 WPM average
- Medical office administration
- Patient communication
- Strong computer knowledge
References
References available upon request.
Timeline
Medical Biller, Accounts Receivable
INOVIA Vein Specialty Centers
02.2023 - Current
Scheduling Account Manager
FlexForce Medical Staffing
02.2022 - 02.2023
Administrative Office Manager/Lead AR Specialist
Rebound Physical Therapy & Sports Performance
07.2017 - 03.2022
High School Diploma -
Sisters High School
Central Oregon Community College