Shannon Harbolt
Tavernier,FL
Summary
Seasoned Human Resources professional with over 18 years of experience in the Hospitality Industry. Specializing in employee relations, training, benefits administration, recruitment, worker's compensation, compensation analysis, payroll processing, HRIS management, event planning, security and safety protocols, and multi-site/multi-state HR administration. Exceptional communication abilities, strong problem-solving skills, and a talent for building effective interpersonal relationships.
Overview
31
31
years of professional experience
Work History
Area People Support Director
Hersha Hospitality Management
11.2021 - Current
- Administer all human resource business functions
- Recruitment and retention
- Department and position training
- Team building and employee morale
- New hire orientation
- Leadership and development training
- Administer all Benefits and compensation programs
- Policies and procedures, development and administration
- Report generation
- Executive Committee member
- Leadership and development
- New hire orientation
- Exit interviews
- Handled a variety of serious, complex and sensitive Employee Relation issues
- Islander Resort, Bayside Resort, Creekside Inn & Parrot Key Hotel and Villas
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Human Resources Manager
Bass Pro Shops
06.2016 - 11.2021
- Manage human resource business functions for Retail Store, Marina, and multiple F&B Operations
- Recruitment and retention
- All department and position training
- Team building and employee morale
- Leadership and development training for Mangers, Supervisors, and Team Leads
- Administer all benefits and compensation programs
- Policies and procedures, development and administration
- Report generation
- Executive Committee member
- New hire orientation
- Exit interviews
- Handled a variety of serious, complex and sensitive Employee Relation issues
- Worldwide Sportsman & Islamorada Fish Company
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
Human Resources Manager
Cheeca Lodge & Spa
10.2015 - 06.2016
- Administer all human resource business functions
- Recruitment and retention
- Department and position training
- Team building and employee morale
- New hire orientation
- Leadership and development training
- Administer all Benefits and compensation programs
- Policies and procedures, development and administration
- Report generation
- Executive Committee member
- Leadership and development
- New hire orientation
- Exit interviews
- Handled a variety of serious, complex and sensitive Employee Relation issues
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
Human Resource Director
Vacation Innovations & VacationOwnership.com
02.2010 - 02.2014
- Design, develop, and administer all human resource business functions
- Executive Committee member
- Leadership and development training
- Recruitment and retention
- Team building and employee morale
- Facility management
- Payroll administration from new hire to termination
- Weekly ADP payroll processing for 250 employees
- Managed all Benefits and compensation programs
- Policies and procedures, development and administration
- Strategic development of department
- Report generation
- New hire orientation
- Exit interviews
- Team building/employee morale
- Managed company-wide social event committee
- Multi-site/multi-state service organization
- Handled a variety of serious, complex and sensitive Employee Relation issues
- Ensure COBRA compliance and notification
Human Resource Manager
St. Matthews University & Kenco Logistics (Consulting)
10.2002 - 02.2010
- Recruitment and retention
- Payroll administration from new hire to termination
- Faculty contract management
- Bi-weekly ADP payroll processing for 50 employees
- International payroll processing for 75 employees on Campus
- Managed all Benefits and compensation programs
- Policies and procedures, development and administration
- Strategic development of department
- Report generation
- New hire orientation
- Exit interviews
- Team building/employee morale
- Managed company-wide social event committee
- Multi-site/multi-stat/International service organization
- Handled a variety of serious, complex and sensitive Employee Relation issues
- Ensure COBRA compliance and notification
Onboard Human Resource Coordinator / Crew Purser
American Classic Voyages Cruise Ships
04.1994 - 08.2002
- Perform new hire orientation for all incoming crew
- Maintained all onboard crew personnel files
- Receive, sort, and distribute all incoming crew mail
- Weekly itinerary meeting to review upcoming cruise
- Coast Guard room inspections
- Personnel request
- Plan crew activities
- Maintain and control crew travel to and from vessel
- Organize manning & berthing for each cruise
- Crew medical/accident reports
- Maintain departmental schedules
- Proficient in Fidelio Cruise Property Management
- Issue crew uniforms
- Weekly payroll & gratuities
- Improving performance reports & terminations
- Handle confidential employee relations
- Liaison between onboard management and the corporate office
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- People management
- Team management
- Creativity and innovation
- Employee development
Timeline
Area People Support Director
Hersha Hospitality Management
11.2021 - Current
Human Resources Manager
Bass Pro Shops
06.2016 - 11.2021
Human Resources Manager
Cheeca Lodge & Spa
10.2015 - 06.2016
Human Resource Director
Vacation Innovations & VacationOwnership.com
02.2010 - 02.2014
Human Resource Manager
St. Matthews University & Kenco Logistics (Consulting)
10.2002 - 02.2010
Onboard Human Resource Coordinator / Crew Purser
American Classic Voyages Cruise Ships
04.1994 - 08.2002
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