Shannon Hardesty
Topeka,KS
Summary
Proven track record in enhancing client satisfaction and maintaining confidentiality, as demonstrated at St Francis Hospital. Skilled in customer service and time management, adept at fostering teamwork and solving problems efficiently. Achieved significant improvements in operational efficiency and service quality without compromising on multitasking abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Parks and Rec Crew
Shawnee County Parks and Recreation
08.2024 - Current
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete jobs
Peer Mentor
New Dawn Wellness And Recovery Center
11.2023 - 08.2024
- Connected mentees with academic resources such as tutoring services or workshops when needed to improve performance levels.
- Promoted a sense of belonging among peers by fostering an inclusive atmosphere within the mentoring program''s activities and discussions.
- Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.
- Shared resources, opportunities, and activities to support mentee's learning and development.
ROI Specialist
St Francis Hospital
10.2022 - 11.2023
- Maintained patient confidence by keeping patient records information confidential.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Supported medical staff by providing organized and accurate medical records.
- Scanned and uploaded medical records into electronic medical records system.
- Tracked and monitored requests for medical records release.
Residential/Commercial Cleaner
Dynamic Duo
08.2016 - 10.2022
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied wastebaskets to transport trash and waste to disposal area.
- Developed and maintained cleaning schedules to clean designated areas and manage shifts.
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
Education
Associate of Applied Science - Bachelors In Human Services
Washburn University of Topeka
Topeka, KS05-2028
High School Diploma -
Paola High School
Paola, KS05-1995
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
Accomplishments
- Achieved excellent by completing multiple with accuracy and efficiency.
Languages
English
Full Professional
Certification
Peer Mentor Certification Level 1
Kansas Department for Aging and Disability Services
Timeline
Parks and Rec Crew
Shawnee County Parks and Recreation
08.2024 - Current
Peer Mentor
New Dawn Wellness And Recovery Center
11.2023 - 08.2024
ROI Specialist
St Francis Hospital
10.2022 - 11.2023
Residential/Commercial Cleaner
Dynamic Duo
08.2016 - 10.2022
Associate of Applied Science - Bachelors In Human Services
Washburn University of Topeka
High School Diploma -
Paola High School
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