Shannon Hardman
694 Davidshome Church Rd,GA
Summary
Dynamic training and development professional with extensive experience at Holiday Inn Club Vacations Resort. Proven ability to enhance guest experience through effective onboarding and tailored training programs. Skilled in laundry operations and home health care, demonstrating strong attention to detail and exceptional communication skills to foster team collaboration and improve service quality.
Overview
2026
2026
years of professional experience
Work History
Department Trainer
Holiday Inn Club Vacations Resort
- Developed and delivered training modules for staff on customer service protocols.
- Assessed training needs through employee feedback, improving program relevance and effectiveness.
- Coordinated scheduling of training sessions to maximize staff participation and resource availability.
- Created instructional materials that simplified complex procedures for better comprehension.
Housekeeping Inspector
Holiday Inn Club Vacations Resort
07.2010 - 10.2025
- Inspected guest rooms for cleanliness and adherence to brand standards.
- Trained housekeeping staff on best practices and safety protocols.
- Coordinated with maintenance to address room repairs and enhancements.
- Developed checklists to ensure consistency in room inspections.
Laundry Attendant
Holiday Inn Club Vacations Resort
07.2010 - 10.2025
- Operated industrial laundry equipment to ensure high-quality linen and towel cleanliness.
- Sorted, washed, dried, and folded linens according to established hotel standards.
- Maintained inventory of cleaning supplies and linens for operational efficiency.
- Adhered to safety protocols while handling chemicals and equipment in laundry area.
- Collaborated with housekeeping staff to meet turnaround times for guest room needs.
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
- Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
- Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
Housekeeper
Self Employed
01.2008 - 07.2010
- Performed thorough cleaning and sanitization of residential spaces to maintain hygiene standards.
- Organized cleaning supplies and equipment for efficient workflow and accessibility.
- Developed customized cleaning schedules based on client preferences and needs.
- Trained new clients on maintenance tips for extending cleanliness between services.
Home Health Aide
Self Employed
01.2006 - 01.2008
- Provided personal care assistance, ensuring comfort and safety for clients.
- Monitored client health status, reporting changes to healthcare professionals promptly.
- Collaborated with families to address concerns and enhance caregiving strategies.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Education
High School Diploma -
Madison County High
Danielsville, GASkills
Training and development
Laundry attendant
Resort experience
Guest experience
Home health care
Hospitality
Timeline
Housekeeping Inspector
Holiday Inn Club Vacations Resort
07.2010 - 10.2025
Laundry Attendant
Holiday Inn Club Vacations Resort
07.2010 - 10.2025
Housekeeper
Self Employed
01.2008 - 07.2010
Home Health Aide
Self Employed
01.2006 - 01.2008
Department Trainer
Holiday Inn Club Vacations Resort
High School Diploma -
Madison County High