Shannon Harris
Reno,USA
Summary
My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing productivity of the company and reputation.
Overview
25
25
years of professional experience
1
1
License
1
1
Certification
Work History
Top Dasher/Driver
Door Dash
03.2022 - Current
- Handled logistics for safe transport of products.
- Ensured punctual completion of all driving tasks.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Parking Attendant
SP+ Parking
09.2023 - 05.2024
- Answered general questions about parking fees, facilities, and directions.
- Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
- Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
- Assisted with traffic flow during peak hours, ensuring smooth entry and exit for all patrons.
- Maintained a safe and secure parking environment by conducting regular patrols and reporting any suspicious activity.
- Kept parking lot usage orderly by enforcing parking regulations.
- Monitored parking space availability to direct customers to open spots quickly.
- Reduced wait times for customers by swiftly processing vehicle entries and exits using automated systems.
- Issued parking citations to enforce parking regulations.
- Provided exceptional customer service, addressing inquiries and resolving any parking-related issues.
- Kept parking area clean and well-maintained, removing debris and snow as necessary to ensure customer safety.
- Performed routine maintenance checks on parking equipment, promptly reporting any malfunctions for repair or replacement.
- Boosted customer loyalty through friendly interactions, consistently delivering a positive experience for all patrons.
Bartender / Casino Host
NRSI, Inc.
05.2023 - 08.2023
- Reconciled daily financial discrepancies.
- Ensured accurate processing of winning tickets.
- Ensured cleanliness of designated areas through routine duties.
- Executed the creation of multiple culinary and drink items.
- Directed money management tasks, maintaining exact shift-end reconciliations.
- Executed opening and closing procedures, including printing sales reports.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Retail Associate
Circus and Eldorado Joint Venture, LLC.
05.2023 - 07.2023
- Ensured accuracy in handling cash.
- Maximized customer satisfaction through extensive product knowledge.
- Gained expertise in inventory and stock management.
- Strengthened the proficiency of handling customer inquiries.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Maintained clean sales floor and straightened and faced merchandise.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
Night Cashier
7-Eleven, Inc.
10.2022 - 04.2023
- Managed financial transactions with precision.
- Addressed customer concerns and resolved issues effectively, contributing to satisfaction.
- Performed cleaning tasks and maintained cleanliness standards.
- Supervised the logging of received goods.
- Maintained accurate cash handling practices for smooth store operations and minimized discrepancies.
- Demonstrated strong knowledge of store policies, promotions, and procedures to assist customers effectively.
- Aided in inventory management by restocking shelves and conducting routine audits of merchandise levels.
- Enhanced customer satisfaction by efficiently processing transactions and providing excellent service.
- Provided support during promotional events by setting up displays, distributing materials, or assisting customers as needed.
- Balanced cash drawer at the end of each shift, ensuring all funds were accounted for correctly.
- Contributed to increased sales through upselling techniques and suggestive selling of store products.
- Promoted a safe shopping environment by keeping aisles clear of hazards and addressing spills or issues promptly.
- Assisted customers with product inquiries, helping them make informed purchasing decisions.
- Maximized transaction speed by memorizing product codes, streamlining the checkout process for shoppers.
Production Associate
Amazon, Inc.
01.2022 - 05.2022
- Prepared boxes for shipment.
- Ensured accuracy of spreadsheet information.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
Drive-Thru Team Member
McDonald's
10.2021 - 01.2022
- Addressed and resolved customer inquiries with professionalism.
- Executed food and beverage preparation.
- Maintained cleanliness of workspaces consistently.
- Replenished supplies for distribution.
Head Swing Cashier
P&D Quick Stop Market
05.2021 - 09.2021
- Ensured quick and secure monetary operations.
- Optimized service delivery.
- Executed various janitorial responsibilities efficiently.
Education
Music Education/English Literature -
Volunteer State Community College
01.1997
High School Deploma -
Smith County High School
01.1994
Skills
- Customer Service
- Team Player
- Skilled Worker With The Public
- Loyal
- Quick Learner
- Enthusiastic
- Punctuality
- Reliability and punctuality
- Reliability and trustworthiness
- Adaptability and reliability
Personal Information
- Father's Name: W.R. Massey (deceased)
- Mother's Name: Linda Massey
- Date of Birth: 03/09/76
- Gender: Female
- Nationality: American
References
- James Harris, 1412 Pullman Drive, Reno, NV, 89434, mcgrunderson@yahoo.com, 629-666-9084
- Staci Bone, 775-432-8646
- Ryan Massey, Asurion, 1850 Midway Ln, Smyrna, TN, 37167, 615-925-1049
Disclaimer
I hereby declare that all the information provided here is correct to the best of my knowledge and belief and I promise to abide by all the norms laid down by your esteemed organization.
Certification
*Alcohol Awareness card
*Nevada Gaming License
Timeline
Parking Attendant
SP+ Parking
09.2023 - 05.2024
Retail Associate
Circus and Eldorado Joint Venture, LLC.
05.2023 - 07.2023
Bartender / Casino Host
NRSI, Inc.
05.2023 - 08.2023
Night Cashier
7-Eleven, Inc.
10.2022 - 04.2023
Top Dasher/Driver
Door Dash
03.2022 - Current
Production Associate
Amazon, Inc.
01.2022 - 05.2022
Drive-Thru Team Member
McDonald's
10.2021 - 01.2022
Head Swing Cashier
P&D Quick Stop Market
05.2021 - 09.2021
Music Education/English Literature -
Volunteer State Community College
High School Deploma -
Smith County High School
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