Dynamic Lead Technician and Owner with proven expertise at A&S Autoclave and Dental Repair LLC, recognized for enhancing system reliability and customer satisfaction. Skilled in troubleshooting and preventive maintenance, I excel in team leadership and communication, driving productivity and fostering strong client relationships while ensuring compliance with safety standards.
Hi, I’m
Shannon Harris
Clarksville,TN
Summary
Overview
21
years of professional experience
Work History
A&S Autoclave and Dental Repair LLC
Lead Technician
01.2022 - Current
Job overview
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Tested components and systems to evaluate performance and identify concerns.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
- Managed projects from conception to completion, ensuring on-time delivery while staying within budget constraints.
- Implemented, configured, and optimized safety standards.
- Implemented safety protocols to minimize workplace accidents and ensure adherence to industry regulations.
- Enhanced system reliability with thorough troubleshooting and root cause analysis of technical issues.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Tested systems, noting issues and completing preventive maintenance.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Researched and implemented new technologies and equipment.
- Documented procedures for complex tasks, enabling efficient knowledge transfer between team members.
- Reduced equipment downtime, proactively identifying potential failures and implementing preventive measures.
- Improved equipment efficiency by conducting regular maintenance and implementing upgrades.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
- Adhered to established policies and standards to safely complete projects.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
Clarksville Medical and Dental Repair
Lead Technician/ Owner
04.2012 - 06.2017
Job overview
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Adhered to established policies and standards to safely complete projects.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Tested components and systems to evaluate performance and identify concerns.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Managed projects from conception to completion, ensuring on-time delivery while staying within budget constraints.
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Improved equipment efficiency by conducting regular maintenance and implementing upgrades.
- Reduced equipment downtime, proactively identifying potential failures and implementing preventive measures.
- Enhanced system reliability with thorough troubleshooting and root cause analysis of technical issues.
- Collaborated with cross-functional teams to drive continuous improvement initiatives within the department.
- Documented procedures for complex tasks, enabling efficient knowledge transfer between team members.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Tested systems, noting issues and completing preventive maintenance.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Researched and implemented new technologies and equipment.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Education
Madisonville Community CollegeMadisonville, KY
Associates In Applied Science from Bioengineering
05.2014
University Overview
Skills
- Testing and repair
- Safety compliance
- Schematics interpretation
- System maintenance
- Product testing
- System testing
- Hospitality and accommodation
- Material testing
- Maintenance and repairs
- Troubleshooting
- Works Well Under Pressure
- Preventive Maintenance
- Tech-Savvy
- Equipment maintenance
- Multitasking and organization
- Written/Verbal communication
- Electrical repair
- Heavy lifting
- Deadline oriented
- Equipment Repair
- Instrument Calibration
- Team scheduling
- Work Planning and Prioritization
- Issue resolution
- Attention to detail
- Quality control
- Power Tools and Equipment
- Component replacement
- Customer interaction
- Diagnostic testing
- Blueprint reading
- Mechanical aptitude
- Electrical systems
- Data analysis
- Schematic interpretation
- Site survey
- Codes compliance
- Report preparation
- System imaging
- Remote support management
- CompTIA certification
- Support documentation composition
- Documentation and reporting
- OSHA compliance
- Relationship building
- Mechanical Knowledge
- Team Training
- Safety Equipment
- Schematic reading
- Hardware installation
- Extensive organizational skills
- Customer rapport
- Operation Monitoring
- Assembly and production
- Product Inspections
- Routine Inspections
- Equipment calibration
- Customer service
- Installation and repair
- Workload management
- System troubleshooting
- Document preparation
Timeline
Lead Technician
A&S Autoclave and Dental Repair LLC
01.2022 - Current
Lead Technician/ Owner
Clarksville Medical and Dental Repair
04.2012 - 06.2017
Madisonville Community College
Associates In Applied Science from Bioengineering
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