Shannon Harris
Fitzgerald,GA
Summary
Dynamic professional with experience as an Assistant Rural Carrier at the United States Post Office, excelling in route planning and package handling. Proven ability to enhance operational efficiency and deliver exceptional customer service. Strong collaborator with a commitment to improving service quality and addressing challenges effectively.
Overview
8
8
years of professional experience
Work History
Assistant Rural Carrier
United States Post Office
07.2024 - 05.2025
- Streamlined operational efficiency by identifying opportunities for improvement within daily routines.
- Performed additional tasks as needed to support full-time carriers during vacations or absences, ensuring consistent service levels were maintained for customers.
- Collaborated with fellow team members to address delivery issues and improve overall service quality.
- Assisted regular carriers in completing their routes during peak times, improving overall efficiency.
Professional Parts Specialist
O'Reilly's Auto Parts
09.2021 - 04.2024
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
Assistant General Manager
Sonic's Drive In
03.2020 - 04.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Resident Assistant
Maple Court Senior Living
03.2017 - 11.2020
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Assisted residents in preparing for activity and social programs.
- Maintained clean, safe, and well-organized patient environment.
Education
Certificate of Technical Studies - Phlebotomy
Metropolitan Career School
Atlanta, GA05-2025
High School Diploma -
Metropolitan Career School
Atlanta, GA08-2016
Skills
- Safe driving
- Package handling
- Postal regulations
- Route planning
- Decision-making
- Team leadership
- Leadership and team building
- Operations management
- Team player
- Vital signs monitoring
- Dementia care
- Compassionate caregiving
Timeline
Assistant Rural Carrier
United States Post Office
07.2024 - 05.2025
Professional Parts Specialist
O'Reilly's Auto Parts
09.2021 - 04.2024
Assistant General Manager
Sonic's Drive In
03.2020 - 04.2022
Resident Assistant
Maple Court Senior Living
03.2017 - 11.2020
Certificate of Technical Studies - Phlebotomy
Metropolitan Career School
High School Diploma -
Metropolitan Career School
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