Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shannon Harris-Brazil

Macon,GA

Summary

Accomplished Licensed Cosmetologist with a proven track record of enhancing client satisfaction through personalized services and expert hair styling techniques. At The Medical Center of Central GA, excelled in customer consultation and relationship building, achieving a significant increase in client retention. Skilled in hair coloring, cutting, and sanitation maintenance, demonstrating a commitment to excellence and continuous education in cosmetology. Friendly Cosmetologist with 30 years of experience in hair care. Exceptional knowledge of modern makeup and haircare trends with outstanding attention to detail and commitment to individualized client care. Dedicated to maintaining clean and professional workspaces for customer comfort.

Overview

47
47
years of professional experience
1
1
Certification

Work History

Cosmetologist

Self Employed
04.2021 - Current
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Processed payments, entering sales in register for prompt customer service.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Educated clients on proper hair care techniques to promote healthier hair between appointments.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Offered professional cuts, color services and extensions to salon customers.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Demonstrated high level of customer service to increase retention and satisfaction.

Cosmetologist

Self-employeed
03.2008 - 05.2020
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Provided pre- and post-service consultations to accurately assess clients' needs.

Member Service Representative

The Medical Center of Central GA
12.1977 - 08.2008
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Verified customer identification and documentation for compliant transactions.

Cosmetologist

Self-employeed
11.2006 - 03.2008
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
  • Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.

Shampoo Assistant

Lyndon Bruce Hodges
09.1994 - 04.2005
  • Managed inventory of shampoo products, ensuring adequate supplies for daily operations.
  • Maintained a clean and organized work area, contributing to a positive salon environment.
  • Provided special treatments involving shampooing, rinsing and conditioning hair.
  • Offered customers relaxing head massages during shampoo treatment.
  • Maintained professional and friendly demeanor to greet clients for customer satisfaction.
  • Assisted stylists in preparing clients for various treatments, ensuring a smooth workflow.
  • Kept utensils properly washed and disinfected to meet hygienic standards.
  • Assisted in maintaining salon's schedule.
  • Performed shampoo and conditioning treatments on [Number] clients daily.
  • Consistently received positive feedback from clients for outstanding service quality and attentiveness.
  • Enhanced customer satisfaction by providing thorough hair washes and scalp massages.
  • Handled customer transactions accurately and kept detailed records for future reference.
  • Stocked shelves and merchandise and kept tidy appearance of salon.
  • Communicated with hairdressers to address customer issues and appointment conflicts.
  • Massaged customers scalps, monitored health and dryness conditions and conveyed concerns to hairdressers.

Education

Associate of Arts - Cosmetology

Central Georgia Technical College
Macon, GA
05.2005

Skills

  • Social skills
  • Friendly Communication
  • Active Listening
  • Licensed Cosmetologist
  • Hair Styling
  • Men and women haircuts
  • Customer Consultation
  • Hair Coloring and Highlighting
  • Decision-Making
  • Continuing education
  • Styling Tools
  • Hairstyling
  • Hair conditioning and styling
  • Relationship Building
  • Cosmetology
  • Product and Service Explanations
  • Hair extension application
  • Sanitation maintenance
  • Precision Hair Cutting

Certification

  • Licensed cosmetologist - 19 years (self employed)

Timeline

Cosmetologist

Self Employed
04.2021 - Current

Cosmetologist

Self-employeed
03.2008 - 05.2020

Cosmetologist

Self-employeed
11.2006 - 03.2008

Shampoo Assistant

Lyndon Bruce Hodges
09.1994 - 04.2005

Member Service Representative

The Medical Center of Central GA
12.1977 - 08.2008

Associate of Arts - Cosmetology

Central Georgia Technical College

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