Shannon Hartford

• Established and maintained productive, professional working relationships to promote beneficial project results.
• Displayed portfolio to show off best work to potential clients and promote skills and value.
• Leveraged software to track income, expenses and other financial information.
• Photographed high-quality images for various print and digital projects.
• Developed marketing content such as blogs, promotional materials and advertisements for social media.
• Analyzed and reported social media and online marketing campaign results.
• Improved page content, keyword relevancy and branding to achieve search engine optimization goals.
• Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.

• Documented novel coronavirus screening assessments.
• Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
• Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
• Coordinated front office duties, including customer service, patient scheduling and billing.
• Prepared and maintained accurate digital health records for patients.
• Communicated with patients regarding payments on outstanding accounts.
• Carried out front office duties utilizing data entry skills in framework of medical database.
• Reviewed and maintained charts for completeness and compliance with EMR guidelines.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed master calendar and scheduled appointments for five providers based on optimal patient loads and clinician availability

• Completed successful cash audits to correctly balance drawers at end of each shift
• Trained new team members with positive reinforcement and respectful, encouraging coaching
• Maintained regular and consistent attendance and punctuality
• Investigated and resolved customer inquiries and complaints in timely and empathetic manner
• Assisted many with information regarding sliding scale menu for those who were unable to afford meals

• Obtained accurate medical histories from patients, highlighting critical information
• Scheduled and accompanied clients to medical appointments
• Organized department in accordance with administrative guidelines in order to provide specified nursing services to meet legal, organizational and medical staff guidelines
• Scheduled appointments for doctor visits and procedures using desktop calendar software
• Checked patient data including insurance, demographic and health history to ensure all information was current
• Scheduled, rescheduled and handled cancelled appointments for patients
• Carefully wrote down all phone messages and relayed them to appropriate personnel
• Managed office logistics by scheduling appointments, maintaining files and collecting payments
• Reviewed documentation for compliance with requirements and accuracy of information

• Consistently provided professional, friendly and engaging service
• Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
• Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff
• Set dining tables according to type of event and service standards
• Addressed diner complaints with kitchen staff and served replacement menu items promptly
• Routinely cleaned work areas, glassware and silverware throughout each shift
• Demonstrated genuine hospitality while greeting and establishing rapport with guests
• Proactively prepared for large parties and reservations, anticipating planning and staffing needs
• Bussed, cleared, cleaned and set tables in a quiet and efficient manner
• Received frequent customer compliments for going above and beyond normal duties
• Assisted co-workers whenever possible
• Continually monitored dining rooms for seating availability, service, safety and well-being of guests
• Upheld highest standard for cleanliness of glass and silverware

• Consistently provided professional, friendly and engaging service
• Displayed enthusiasm and knowledge about restaurant's menu and products
• Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions
• Frequently cleaned work areas throughout each shift
• Developed and maintained positive working relationships with others to reach business goals
• Provided friendly and attentive service
• Resolved guest complaints quickly and efficiently
• Delivered quality service by providing a warm and welcoming environment
• Assisted co-workers whenever possible
• Effectively listened to, understood and clarified guest concerns and issues
• Regularly removed trash and debris from restaurant
• Routinely carried large loads of dishes to kitchen for washing

With a concentration in Mental Health